Lead Brand Ambassador

Position: Lead Brand Ambassador

Client: Instacart/Caper Carts

Location: ONSITE in Agawam, MA 01001

Targeted Start: 4/24 – anticipated duration of this project is 2-3 months with likely extensions. However, there is no guarantee of employment for any length of time.

Pay: $32/hour

Hours: M-F 10:00am-3:00pm

Training/Orientation: Instacart will have someone on-site to conduct orientation/training. They will provide you with a demo and orientation of the Caper cart, feedback forms, and remote management app (on provided tablet). You will get to shop with the Caper cart yourself while going through orientation. You will have the opportunity to learn about new, exciting technologies during this time From there, you can ask any questions you have and the Instacart on-site rep will be there for guidance during orientation.

OVERVIEW

Instacart recently acquired Caper AI to help retailers unify the in-store and online shopping experience for customers no matter how they choose to shop. Caper’s cutting-edge, AI-powered shopping carts and automated checkout counters bring together online and offline shopping to create a completely new in-store experience for customers.

In addition to acquiring Caper AI’s technology, we’re delighted to welcome the Caper team to the Instacart family. The global Caper team is based primarily in New York City and Shanghai, China, and will bring new hardware expertise to Instacart’s already deep product and technology team. Together, we’re excited to create new ways for retailers to solve for the ever-changing needs of their businesses and customers.

ABOUT CAPER

Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. We differ from other emerging cashierless technologies because we are the scalable solution. Caper’s autonomous checkout technology is plug and play, meaning it requires no in-store renovation, no operational overhaul, no heavy computations, or endless image labeling. Any retailer can buy the carts and their entire store is upgraded with cashierless capabilities. Caper costs less than 1% of other cashierless competitors’ infrastructure. We are already live in-stores and our customers love us

Our new Smart Cart, powered by artificial intelligence, allows users to simply shop, pay on the cart and go. No more waiting in lines We want to revolutionize the way people shop and change that statistic forever. It’s an exciting time for our company as we grow throughout stores in New York and beyond. And we’re looking for someone like YOU to ensure our customers have a great time while utilizing our technology

ABOUT THE ROLE

As the Lead Brand Ambassador, you will be the face of the AI shopping tool and be the first impression for our brand and the stores we represent.

ABOUT THE JOB

• Engaging with customers as they enter the store; demonstrate how the products work and encourage usage
• Assisting customers throughout their end-to-end experience to ensure their journey is smooth and seamless from onboarding, to adding their first items, to completion of checkout
• Acting as the go-to resource for all customer and store team needs by resolving customer issues as they arise
• Gathering feedback from customers and reporting on their experience
• Ensuring that opening and closing tasks are completed to ensure cart availability for customers
• Monitor adherence to Caper cart-related processes at the store. Identify and surface process gaps to the Caper team to collaborate on and support continuous improvement
• Ensure store setup and marketing materials reach pre-defined standards and surface opportunities for improvement
• Mentor ambassadors to improve promotional and customer service skills. Identify and share best practices to optimize customer experience, retailer satisfaction, and Caper cart adoption
• Ensure ambassador team has all necessary equipment/materials to effectively complete duties and alert the appropriate team(s) when additional equipment/materials are needed

ABOUT YOU

• Friendly, personable, able to build lasting relationships with customers and store staff
• Willing to go out of your way to help the customer, to provide exceptional customer service in order to drive usage and ensure the customer is satisfied
• Able to think on your feet and problem-solve on the spot as issues arise
• Ambitious, sales-driven, and willing to grow at a small technology start-up
• Interested in technology and how technology shapes the retail landscape