Product Manager with MS Dynamics

2 weeks ago

San Jose, United States Smart IT Frame LLC Full time

Experience Level: 10 to 15 years

This Program Manager will be responsible for driving and collaborating with cross functional teams on the successful execution & completion of migrating a team from Zendesk on Microsoft Dynamics.


Services

  • Integration Proficiency: Experience in integrating Support platforms to and from Microsoft Dynamics with other systems
  • Planning and Execution: To help develop a comprehensive migration plan, including timelines, milestones, resource allocation, and budgeting. Experience with Scrum framework is preferred for execution phase of the project
  • Risk Management: Identify potential risks (technical, & financial) and developing mitigation strategies with other PM's
  • Understanding of SLC milestones is a plus
  • Oversees timeline, quality, and operations
  • Understands overall scope and deliverables map against release timeline
  • Responsible for ensuring coordination of work efforts at program level, understands and manages critical path key dependencies
  • Works with Team Leads to understand status of work efforts and impact to the program to move delivery forward
  • Drives resolution of risks, issues and decisions, and escalates to governance forums as necessary
  • Establishes approach, tools, and templates to support program execution
  • Provides status, guidance and impediment review to sponsors & stakeholders
  • Facilitates Track, Cross Functional Team, Program Scrum of Scrums meetings to communicate and address risks, issues, actions, decisions, dependencies, and milestones delivery for the program

Deliverables

  1. Execution Phase: Project Schedule, Status Reports, Success Metrics Log Entries, RAID log Entries, Change log Entries, Escalation Procedure, Team Building Exercises, Team Recognition, Transition to Support Deck
  2. Close Phase: Warranty Period Agreement, Executive Summary of Validated Benefits Realization, and Summary of Retrospective Lessons Learned

Requirements

Must Have

  • Must have 4-7+ years of Program Management experience (understanding/working on large end-to-end programs)
  • Drive project execution by monitoring project status, gathering customer responses and needs, monitoring project scope and watching for potential roadblocks
  • Experience with transformational projects and/or Cloud-related projects
  • Must be a quick learner who can connect the dots

Nice to Have

  1. Working experience as Scrum Master for 2-3 years
  2. Knowledge in Zendesk, SAP ECC, SFDC and Microsoft Dynamics technologies.
  3. Impact and influence – In times of high pressure, you listen to different perspectives, evaluate, persuade and carefully shape team's work to deliver truly impactful results

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