Support Desk Specialist

3 weeks ago


Town and Country, United States KellyMitchell Group Full time

Job Summary:

Our client is seeking a Support Desk Specialist who will be the first level support for all end-users via telephone, email or chat. This is a hybrid role located in Town & Country, MO.


Duties:

  • Troubleshoots and resolves hardware, software and voice and data communication systems issues
  • Escalate calls when appropriate
  • Write concise, informative service tickets
  • Follow up on all tickets in a timely manner and pursues issues through to resolution


Desired Skills/Experience:

  • Customer service skills and personable
  • Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks
  • Requires experience using ticketing systems and writing technical support reports and documentation


Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • 401K offered


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