Senior ServiceNow Developer

4 weeks ago

Palo Alto, United States Tencent Americas Full time

Position Overview


Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications, and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap, and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.

Our IT Enterprise Applications is currently seeking a passionate ServiceNow Developer to support the implementation and deployment of our ServiceNow platform to empower overseas business growth and enhance employee experience.

Primary Duties & Responsibilities:

• Act as ServiceNow domain expert in one or more of the following areas. ITSM, HRSD, CMDB, HAM, SAM, ITBM and ITOM Suite

• Design, develop and customize ServiceNow Applications and facilitate the rollout of new modules and configure Application UI and workflow

• Create and manage complex workflows, integrations, and automation solutions within Service Now

• Design and develop custom applications on ServiceNow platform as needed based on the requirements.

• Domain Separation and designing the Process and data flow within various domains

• Refine requirements and perform integrations with the ServiceNow Integration Hub and web services using SOAP or Rest

• Research and analyze business requirements, provide conceptual and detail designs to meet business needs, manage configurations in ServiceNow, and test and support the rollout of solutions

• Integrate Service Now with external system and cloud platforms through APIs, web services, and third party tools

• Apply Agile software development practices for customizations to the platform and applications

• Facilitate review sessions with functional owners, subject matter experts and end-user representatives

• Provide solution options for the business to consider, along with pros and cons analyses for each option and recommendation

• Perform advance scripting of business rules, client scripts, UI policies, and other customizations

• Skillfully troubleshoot break/fix issues


Required Qualifications

Who We Are Looking For

• Self-motivated, articulate, passionate to deliver the best result and achieve the highest customer satisfaction

• Minimum 5 years of hands on development experience with ServiceNow, with expertise in one or more modules (ITSM, ITOM, HRSD, CSM).

• Love satisfying customers with a state of art cloud solutions, realizing ideas, building services, and unlocking the potential of new technology

• Deep knowledge of ServiceNow architecture and concepts

• Significant experience working with customers to gather business requirements and develop a technical solution design to meet the requirements

• Positive by nature, a great team player, and both dependable and autonomous

• Customer oriented and could work at a very fast pace

• Experience with integration methods such as REST, SOAP, or other APIs,

• ServiceNow Certified Application Developer (CAD) and/or ServiceNow Certified Implementation Specialist (Preferred).

• Experience designing, developing, and managing a ServiceNow Domain Separated instance is desirable

The base pay range for this position in California is $125,400 to $189,900 per year.

Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.

About Tencent


Founded in November 1998, Tencent is a leading provider of Internet value added services in China. Since its establishment, Tencent has maintained steady growth under its user-oriented operating strategies. On June 16, 2004, Tencent Holdings Limited (SEHK 700) went public on the main board of the Hong Kong Stock Exchange. Tencent is focused on bringing high-quality and engaging internet services and entertainment to its users. In China, Tencent is the largest publisher of online games, and we work together with world-renown developers such as Activision, Epic Games, Halfbrick Studios, King, and Riot Games.


About Tencent America


Tencent America is the US branch of Tencent, a leading provider of Internet services in China. Among the key areas are investments, gaming, artificial intelligence, cloud services, entertainment, and internet services. Some of our partner companies and brands are WeChat, QQ, Tencent Cloud, Activision, Epic Games, Halfbrick Studios, King, and Riot Games. Our US headquarters is in Palo Alto, and we have other offices in New York, Los Angeles, and Seattle. Our growth strategy is focused on attracting the best people and creating an amazing work atmosphere that balances the energy of a start-up with the resources of a global innovation leader. As a Chinese company which is pursuing new markets and growing rapidly in the US, we maintain an entrepreneurial spirit and open mindset. If you are eager to do groundbreaking work in a friendly, cross-cultural environment, we can provide unparalleled stability, resources, access to more than a billion users, and an international perspective. If you, like us, are ambitious and self-driven, we invite you to explore Tencent America. Come join us and explore the power of human connection

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