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Freight Forwarding Operations Agent

2 months ago

Eagan, United States BTX Global LogisticsFinishFirst Full time

FinishFirst, LLC is the local operations and sales entity for BTX Global Logistics. This position would be employed by FinishFirst, LLC however would be handling all aspects of operations needs for BTX Global Logistics. We have two positions available and look forward to hiring the right individuals to work with our dedicated team.


Responsibilities

A freight forwarding operations agent is responsible for coordinating and managing the transportation of goods and merchandise from one location to another. Their primary role is to ensure that the entire freight forwarding process runs smoothly and efficiently. Here is a general job description for a freight forwarding operations agent:


1. Coordinate Shipments: The operations agent is responsible for coordinating and arranging the transportation of goods by working closely with carriers, trucking companies, and shipping lines. They ensure that shipments are properly scheduled, and all necessary documentation is prepared.


2. Manage Logistics: The operations agent oversees the logistics of the entire transportation process. This includes organizing and tracking shipments, ensuring timely pick-up and delivery, and resolving any issues that may arise during transit.


3. Documentation and Compliance: They ensure all required documentation, such as customs forms, shipping labels, and invoices, are accurately prepared and submitted. They also ensure compliance with local and international regulations and customs requirements.


4. Customer Service: The operations agent acts as a point of contact for customers, providing updates on shipment status, addressing any concerns or inquiries, and ensuring a high level of customer satisfaction.


5. Problem-solving: They proactively identify and resolve any issues that may arise during the transportation process, such as delays, damaged goods, or customs clearance problems. They work collaboratively with various stakeholders to find practical solutions.


6. Cost Optimization: The operations agent looks for opportunities to optimize transportation costs by negotiating rates with carriers, consolidating shipments, or finding alternative routes or modes of transportation.


7. Stay Updated: They keep themselves updated with industry trends, regulations, and best practices to ensure compliance and efficiency in the freight forwarding process.


8. Documentation and Reporting: They maintain accurate records of all shipments, including tracking information, costs, and any relevant documentation. They may also prepare reports and analysis related to freight operations.


Overall, a freight forwarding operations agent plays a crucial role in ensuring the smooth flow of goods from one place to another. They must have excellent organizational and communication skills, attention to detail, and the ability to multitask effectively.


Operation Agent Qualifications

  • Experience with freight forwarding responsibilities.
  • Minimum of 3 years' experience
  • Must be willing to work in the office.