Training Manager

4 days ago

Overland Park, United States Hotel Management and Consulting, Inc. Full time

Hotel Management & Consulting is seeking an experienced Training Manager

Job Overview:

The HMC Trainer Manager will play a critical role in ensuring the consistent delivery of exceptional guest service and operational excellence across all HMC managed hotels. Reporting to the Chief Guest Experience Officer, the HMC Trainer Manger will develop and implement comprehensive training programs that align with our brands, standards, HMC values, and strategic objectives. This role requires travel, approximately 70% of your time.

Responsibilities:

Develop, implement, and continuously improve training programs for all departments, including but not limited to front desk, housekeeping, management, maintenance, sales & marketing, and guest services for each hotel brand.

Implementing structured onboarding programs to familiarize new employees with hotel policies, procedures, standards, and job responsibilities.

Ensuring that all employees receive mandatory training on topics such as safety, security, HMC Clean & Safe, and brand compliance.

Conduct training sessions to ensure employees are properly trained in all operational procedures, service standards, and safety protocols.

Collaborate with HMC Executives, District Managers, and RDO’s to identify training needs, gaps, and opportunities for improvement.

Create training materials, manuals, and resources that are engaging, informative, and accessible to all employees.

Utilize various training methods and techniques, including workshops, role-playing, e-learning modules, and on-the-job training, to effectively deliver content to diverse audiences.

Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.

Provide ongoing support and coaching to hotel staff to reinforce learning objectives and drive continuous improvement.

Stay current with industry trends, best practices, and emerging technologies in hospitality training and incorporate relevant updates into training programs.

Serve as a HMC ambassador by exemplifying our company values, culture, and service philosophy in all interactions with employees, stakeholders, and hotel brands.

Travel to different hotel properties as needed to conduct training sessions, provide support, and ensure consistent implementation of training initiatives.

Conduct continuous training visits before and after new hotel openings, following acquisitions, and for underperforming hotels. This ensures that employees are well-prepared, motivated, and equipped to deliver exceptional service and experiences to guests.

Hotel Management and Consulting, Inc., reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors.

We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify.

Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.

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