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IT Support Technician II

3 months ago

St Charles, United States St. Charles I.T. Full time

LEVEL II IT SUPPORT TECHNICIAN


( Only local candidates will be considered for this position )

St. Charles I.T. is a growing IT service company with its headquarters in St. Louis, MO. We serve small to midsize companies in the greater St. Charles MO. area, and provide IT services including network management, troubleshooting, security services, and VoIP telephony.

POSITION OVERVIEW:

This is an intermediate-level position with opportunity for advancement as our company grows. The primary focus of this position will be support for troubleshooting user, Office 365, network, workstation, OS, and application issues for our clients. This is an onsite role using St. Charles I.T.-provided computer equipment and VoIP phone.


Primary Responsibilities Include but are not limited to:

  • Provide remote and on-site IT support and troubleshooting for our customers to resolve problems to the end user's satisfaction. Candidates will be required to use a personal vehicle for travel but will be reimbursed mileage
  • Configure, install, test, and support customer workstations, and other peripheral equipment, and software
  • Ensure that all supported environments are fully documented, including procedures for client equipment configuration and management
  • Participate in the implementation of new projects and technologies
  • Process incoming telephone and email support requests from customers
  • Track all support activities and time accurately with our support ticketing system
  • St. Charles I.T. techs are responsible for fostering and maintaining a high degree of satisfaction with our clients


SKILLS & EXPERIENCE REQUIRED:

  • Advanced troubleshooting and problem-solving skills for workstation and network problems is required
  • Excellent customer service skills and well-developed verbal and written communication skills
  • Basic Office 365 Administration & Troubleshooting (Users & Group Management, Exchange Message Trace, SharePoint & OneDrive file syncing)
  • Strong understanding and experience with supporting O365 apps (Word, Excel, Powerpoint, Outlook, etc.)
  • Experience supporting Local Area Networks with basic knowledge of routing, switches, DHCP, and DNS services
  • Strong desktop PC support and diagnostic skills (Windows 10/11)
  • Attention to detail, and ability to follow standards and procedures
  • Ability to organize and carry out responsibilities with minimal supervision


Qualifications:

(Preferred)

  • Microsoft Certification in any current MS Technology
  • Five or more years working in a technical support role
  • College Degree or relating Industry Training and Certifications
  • Working knowledge of servers, switches, routers, firewalls
  • Experience with Advanced DNS and Public DNS
  • Experience working with MSP (RMM, IT Glue, etc.) tools
  • Experience with Mac/Linux
  • Experience with Active Directory / EntraID

(Required)

  • Candidates must live within a reasonable commute of St. Charles, MO
  • Drivers license and Liability insurance
  • Since this is an onsite work role, candidate must be onsite M-F / 8-5pm Central time
  • Must maintain a neat, well-groomed appearance



Benefits:

  • Competitive salary
  • Paid time off and holidays
  • Opportunities for professional development and training


If you are a motivated individual with a passion for IT and a dedication to providing exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team and become a valuable asset in delivering reliable IT solutions to our clients.


To apply, please submit your resume and cover letter outlining your relevant experience and qualification. We appreciate your interest in this position. However, we kindly request that only candidates with direct experience in IT support should apply for this role. We are seeking individuals who can immediately contribute to our team and provide effective support to our clients. Thank you for your understanding. We look forward to hearing from you