General Manager, Protocol Management Services

3 weeks ago

Wellington, United States Hodess Cleanrooms, The Full Lifecycle Partner Full time

Who we are:

Hodess Cleanrooms, The Full Lifecycle Partners.

As North America’s leader and only single-source provider of Cleanroom lifecycle expertise, we are proud to partner with some of the most successful companies in the most transformational areas in our economy today. We are dedicated to enabling the important work that they do and clear the way so they can focus on discovery, innovation, invention, and manufacturing.


Hodess Cleanrooms provides you expertise and partnership in every stage of your critical environment – development, management, and evolution. You get expert services in design, engineering, construction, protocol strategies, certification, testing, ongoing maintenance, and facilities retrofit all from one partner. One that you can depend on for you to be successful.


With over three decades of experience and over 600 critical environments supported across the America’s, we provide our clients with pragmatic, precision-engineered, custom solutions that work and keep on working – within your operating parameters, budget and schedule.


Hodess has deep experience in all ISO classes/specification and provides support for some of the most innovative market sectors, from Semi-Conductors to Batteries; Automotive to Defense; Biologics to Pharmaceuticals. We are with you, all the way.


Job Summary

As a leader in Cleanroom technology, Design, Construction, Certification & Protocol Management the General Manager, Protocol Management Services is responsible for overseeing the day-to-day operations of the organization to ensure efficiency, productivity, and profitability. This position requires strong leadership, organization, time management, communication, and client service skills. This role possesses advanced knowledge in cleanrooms and cleanroom cleaning.


MAJOR AREAS OF RESPONSIBILITIES


Operational Excellence:

  • Develop and implement operational plans and strategies to ensure the effective delivery of services in accordance with established standards and objectives.
  • Monitor and evaluate operational performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Build relationships with Internal & External stakeholders to ensure seamless execution of project delivery.
  • Develop and implement policies and procedures to ensure efficient and effective operations.
  • Collaborate with senior leadership to develop strategic plans and goals.
  • Align operational objectives with the overall business strategy.
  • Prepare and manage budgets for various departments.


Process Improvement and Optimization:

  • Identify inefficiencies or bottlenecks in processes and develop strategies to streamline operations and enhance efficiency.
  • Execute best practices and standard operating procedures (SOPs) to ensure consistency and quality in service delivery.
  • Leverage technology and automation tools to improve operational efficiency and reduce manual effort.
  • Proactively participate, promote, develop, and advance knowledge base and skill sets for the division.
  • Support further development and enforce all company standards, systems, and policies.


Team Leadership:

  • Lead and supervise a team to ensure alignment with organizational goals and objectives.
  • Provide guidance, coaching, and support to team members to enhance performance, productivity, and morale.
  • Foster a culture of collaboration, innovation, and continuous improvement within the team.
  • Lead team members by example, offer effective coaching and feedback, and effectively manage performance.


Resource Management:

  • Manage resources, including human resources, equipment, and materials, to ensure optimal utilization and cost-effectiveness.
  • Forecast resource requirements based on demand forecasts and operational plans, and coordinate procurement activities as needed.
  • Ensure we are properly staffed. Anticipate new staffing needs based on work in the pipeline. Actively lead recruiting and hiring process in conjunction with Human Resources.


Client Relations:

  • Build and maintain strong relationships with clients/customers to understand their needs, address concerns, and ensure high levels of satisfaction with our services.
  • Collaborate with the Hodess team to identify opportunities for upselling or cross-selling additional services to existing clients/customers.
  • Represent company to customers, subcontractors, suppliers, vendors & employees in a professional manner.
  • Satisfy clients, maintain good open communication channels & a positive relationship with customers, contractors, suppliers, and other employees to ensure services are executed well.



KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Knowledge of cleanrooms & cleaning of cleanrooms preferred.
  • Strong leadership and management skills to inspire and guide teams.
  • Ability to make decisive and strategic decisions.
  • Excellent verbal and written communication skills.
  • Capability to think critically and develop innovative solutions.
  • Proficiency in budgeting, financial analysis, and cost management.
  • Understanding of financial reports and metrics.
  • Skilled in project management methodologies.

MINIMUM JOB REQUIREMENTS:

  • 15 years construction or facilities management experience
  • Bachelor’s degree or equivalent combination of education and work experience
  • Preferred experience with a Specialty Contractor or Construction Manager
  • Strong knowledge of construction methods and industry applicable safety requirements
  • Valid Driver’s license
  • Demonstrated skills in Bluebeam, Sage/Timberline, Procore Construction Management & Microsoft Suite including Project or Primavera P6

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