Operations Manager

3 months ago

Brownsville, United States Bow and Arrow Holdings, LLC Full time

Role Overview: The Operations Manager will oversee and lead all aspects of the terminal operations in Brownsville. This position plays a critical leadership role in supporting the General Manager, requiring a proactive self-starter ready to take on any role necessary to achieve optimal results.


Responsibilities:

  • Lead and promote a safety-first culture within the team.
  • Coordinate, plan, and lead all functional teams to ensure efficient customer service in terminal handling and other provided services.
  • Maintain consistent and professional communication with customers, stakeholders, direct reports, employees, cross-functional departments, and third-party interests.
  • Monitor and analyze performance, financial metrics, and customer satisfaction inputs.
  • Participate in monthly financial reviews.
  • Seek continuous improvement in operations through constant review, new tools and technology, and identification of inefficiencies or waste.
  • Engage in training, skills development, mentoring, and fostering workforce excellence.


Qualifications:

  • Minimum of 10 years of supervisory experience in an industrial environment managing a large workforce of 50 or more employees in a dynamic, fast-paced setting.
  • Experience in vessel cargo operations, warehouse, rail, construction, oilfield, offshore platforms, or refineries is advantageous.
  • A degree in Maritime, Business, Engineering, Industrial fields, or a maritime background is preferred but not mandatory.
  • Demonstrates strong leadership, motivational skills, problem-solving abilities, and the capacity to make quick decisions in rapidly changing priorities without compromising safety.
  • Capable of identifying strong performers and positioning them for success while addressing underperformers through reinforcement, retraining, or replacement.
  • Utilizes processes to standardize job functions, ensuring consistency and uniformity in repetitive operations.
  • Must obtain a Transportation Worker Identification Card (TWIC).
  • Bilingual (Spanish) preferred.


Physical Requirements and Working Conditions:

  • Exposure to outdoor environmental conditions, including extreme heat, rain, wind, cold, and high humidity, during both day and night shifts.
  • Frequent communication is required; must be able to talk and hear effectively.
  • Occasionally required to lift, carry, push, and pull up to 30 pounds.
  • Specific vision abilities needed include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Continuous exposure to dust, fumes, airborne particles, and moderate to high noise levels.
  • Must be available to work on holidays and weekends as needed.


This role demands strong leadership and the ability to adapt to changing conditions to ensure the safe and efficient operation of the terminal.

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