Medical Customer Service Representative

1 month ago

Lansdowne, United States One GI® Full time

Do you want to work for a company that values respect, integrity, accountability, and leadership? Are you interested in being a part of one of the nation’s leading providers of Gastroenterology care? If so, join us at Colon, Stomach, and Liver Center and become part of the One GI®, family


Colon, Stomach, and Liver Center is seeking a Medical Customer Service Representative to join our team in Lansdowne, VA to help drive patient success in our community.


We are searching for a passionate individual that will work Full Time, Monday through Friday from 8am to 4:30pm. This position provides a great work, life balance as you will not have to work any nights, weekends, or be on call


**Must be an LPN or an experienced Certified Medical Assistant


What you will do:

  • Assess, evaluate, and discern patient acuity; secure patient appointment consistent with telephonic evaluation and clinician-driven guidelines. Seek clinician input wherever needed and provides patient education and instruction when necessary.
  • Act as a conduit between clinician and patient to facilitate refill requests, relay test results, and answer general clinical questions as guided by clinicians.
  • Maintain accurate and complete records, documenting all nursing assessments, interventions, and patient response(s). Record data in a neat and organized manner, including but not limited to, chart entries, documentation, or internal/external communication.
  • Assist clinicians with management of office visits when needed.
  • Comply with adverse event reporting and patient privacy policies.


What you bring:


  • Must be a certified medical assistant or Licensed Practical Nurse
  • Previous experience working as a medical assistant or LPN
  • Maintains current Basic Cardiac Life Support (BLS) Certification.
  • Knowledge of medical terminology, anatomy, physiology, and pathophysiology required.



The generous benefits we offer


  • Excellent paid time off for a healthy work/life balance.
  • We want to help you with your retirement, with our generous 401k plan. We will match 100% of the first 3% that you contribute, and 50% of the next 2% of your eligible contributions.
  • Internal growth opportunities. We want to aide in your training and development.
  • Competitive health and supplemental benefits; with fsa and hsa options.
  • After you obtain employment, if you know someone that would also bring value to our company, refer them to One GI® and get a $500 referral bonus


Who we are

Colon, Stomach, and Liver Center is a team of gastroenterologists and allied health professionals with a proven track record of providing excellent care that families can count on. We specialize in treating the full range of digestive diseases and endeavor to provide exceptional care, for every patient, every time.


We are powered by One GI®, a true collaboration of the very best clinical and business minds – which enables us to focus on what’s truly important – our patients. And you contribution will be integral


Our commitment to diversity & inclusion:

**At One GI®, we value and actively promote diversity in the workforce at all levels. We strive to celebrate culture and other differences and consider them strengths of our organization.

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