Core Engineer

2 months ago

Plano, United States Tech Mahindra Full time

In this role, you will:

  • Provide technical troubleshooting expertise in resolving the incidents escalated to your organization
  • Be the subject matter expert for Messaging [both SMS and MMS] and Voicemail solutions. Mavenir product expertize is preferred. Additionally 911, LI [Calea], Nokia SDL, Oracle Packet Core is a plus
  • Handle Outages/Service degradations, perform initial RCA and coordinate with vendors, Engineering teams to compose final RCA.
  • Lead troubleshooting bridges with internal & vendor teams as needed.
  • Engage and escalate issues with Core Tier III / Engineering team when critical, time sensitive support and resolution is needed.
  • Work with technical teams to document troubleshooting steps and methods to improve processes.
  • Provide lead support with Market Teams to troubleshoot/resolve complex issues
  • Engage and escalate issues with vendors when critical/time sensitive support and resolution is needed.
  • Develop key metrics for performance monitoring and service assurance.
  • Closely working with the vendors for Incident resolution and RCA
  • Knowledge of SA Core, Edge, RAN, Transport, Virtual/Cloud environments, orchestration and FCAPS platforms.
  • Work on the 5G Standalone Core Network functions (NRF, BSF, NSSF, SEPP, NEF, SCP & PCF) , IMS & Messaging domains.
  • Engage with the engineering teams from DISH & vendors in helping triage & debug complex network activities
  • Work with our performance engineering teams & NOC to establish and continuously enhance the baseline KPIs required to measure the health of our network.
  • Engage and escalate issues with the Tier II & III team when critical/time-sensitive support and resolution are needed.
  • Other duties as assigned
  • This position may provide on-call support on a rotational basis.



Skills, Experience & Requirements:

  • Bachelor’s Degree in Electrical, Electronics, Computer Science or Telecommunications Engineering
  • 5 to 10 years of experience working within the Wireless industry on either the carrier or vendor side of the house.
  • Expertise in Mavenir SMSC, MMSC product solutions
  • Strong knowledge of one or more Core Network solutions for 911, LI [Calea], Nokia SDL, Oracle nodes [NRF, PCF, BSF].
  • Knowledge of Edge, RAN, Transport, Virtual/Cloud environments, orchestration and FCAPS platforms.
  • Cloud-native experience in AWS environment preferred.
  • Curious-minded, striving for continuous learning and innovation
  • Outstanding verbal and written communication skills
  • Strong knowledge of Core Network solutions for 4G/5G (SA).
  • Nokia, Mavenir and Oracle experience should be an advantage.
  • Ability to analyze a high volume of technical data and work in a fast-paced environment.
  • Strong problem solving, analytical, and time management skills.

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