Client Success Manager

1 day ago

San Jose, United States Stateside Full time

Client Success Manager


About Stateside

Stateside is a minority-owned, California, Small-Business Certified creative & technical digital agency that was founded 11 years ago. We focus on providing efficient, scalable production services through the allocation of international collaborators and resources.

Working at Stateside is being part of an international team of creative, innovative thinkers who are leaders in their fields. At Stateside, you’ll grow your career as you work with top U.S. corporations and help create the technology that moves businesses into the future.



Job Summary

As a Client Success Manager, you'll be the primary advocate for our clients, ensuring they receive exceptional service and achieve their desired outcomes with our products and services. You’ll work closely with clients to understand their needs, offer strategic guidance, and support them through their journey, all while fostering strong, lasting relationships. This role focuses on delivering value and ensuring clients remain satisfied and successful, driving retention and long-term partnerships.



Key Responsibilities

  • Client Advocacy: Serve as the main point of contact for clients, building strong relationships and ensuring their ongoing satisfaction with our solutions.
  • Client Onboarding & Support: Guide clients through the onboarding process, ensuring they understand how to fully utilize our products and services to meet their goals.
  • Proactive Relationship Management: Regularly check in with clients to ensure their needs are being met, address any concerns, and identify opportunities to improve their experience.
  • Strategic Guidance: Collaborate with clients to define their objectives and success metrics, offering tailored advice and strategic recommendations to help them achieve their goals.
  • Client Retention & Growth: Focus on building long-term relationships, ensuring client retention, and identifying opportunities to expand service offerings or enhance the client's experience.
  • Cross-Functional Collaboration: Work closely with sales, marketing, and product teams to ensure that client feedback and needs are communicated and addressed, ensuring clients receive the best solutions.
  • Problem Resolution: Quickly and efficiently resolve any issues or concerns that arise, ensuring a smooth client experience and preventing potential disruptions.
  • Client Reporting & Metrics: Track key client metrics, including satisfaction and retention, and report regularly on client success, identifying areas for improvement.
  • Feedback Loop: Gather client feedback, share insights with internal teams, and assist in the continuous improvement of our products and services to meet client needs.



Must-Have Qualifications

  • Bachelor’s Degree in Business, Communication, or a related field.
  • 3+ years of experience in client success, account management, or customer service, preferably in a B2B environment.
  • Proven experience managing client relationships and improving customer satisfaction.
  • Strong communication and interpersonal skills with an ability to build rapport and trust with clients.
  • A passion for helping clients succeed and solving problems.
  • Highly organized with the ability to manage multiple clients and priorities simultaneously.
  • Strong analytical skills with the ability to track and act on client feedback and data.
  • Experience using CRM tools and client success platforms is a plus.
  • Ability to collaborate effectively with internal teams to deliver the best client experience.
  • A solution-oriented mindset with the ability to navigate challenges and deliver value in a fast-paced environment.
  • Occasional travel to client sites (valid visa required).
  • Focusing on candidates located in CA, TX, NY and DE



Why Join Us?

This is an exciting opportunity to make a real impact by helping our clients achieve their goals and drive their success. As a Client Success Manager, you’ll have the chance to build lasting relationships, drive client retention, and ensure clients are fully supported every step of the way. If you're passionate about customer success, problem-solving, and making a difference, we’d love to hear from you



Stateside is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis, including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.

  • Stateside | Client Success Manager

    17 hours ago

    san jose, United States Stateside Full time

    Client Success ManagerAbout StatesideStateside is a minority-owned, California, Small-Business Certified creative & technical digital agency that was founded 11 years ago. We focus on providing efficient, scalable production services through the allocation of international collaborators and resources.Working at Stateside is being part of an international...

  • Client Success Specialist

    2 days ago

    San Jose, California, United States Pursuit Full time

    Pursuit is a dynamic technology consulting firm committed to delivering top-notch services to our clients.We are currently seeking a Client Success Specialist to join our team, responsible for identifying and allocating the best consulting resources for our clients' projects.The ideal candidate will have excellent communication and project management skills,...

  • Client Success Manager

    4 days ago

    San Francisco, California, United States OnTrack Tech Group, Inc. Full time

    Job Overview: OnTrack Tech Group, Inc. is seeking a skilled Client Event Success Manager to join our team of event technology experts. As a key member of our team, you will be responsible for ensuring the success of our clients' events from creation to completion. This includes checking in with clients, adding additional information, and more.About Us:...

  • Client Success Manager

    4 days ago

    San Francisco, California, United States Activate Marketing Services, LLC. Full time

    About the RoleWe are seeking a highly motivated Client Success Manager to join our marketing team at Activate Marketing Services, LLC. This individual will be responsible for ensuring client satisfaction and developing tailored marketing solutions.Main Responsibilities:Develop and maintain individualized care plans for each client, outlining their specific...

  • Client Success Director

    7 days ago

    San Jose, California, United States Net2Source Inc. Full time

    About the RoleWe are seeking a seasoned Client Success Director to join our team at Net2Source Inc. As a key member of our organization, you will play a pivotal role in building and maintaining strong relationships with our Fortune 500 clients.Your primary responsibility will be to serve as the single point of contact for these clients, understanding their...

  • Client Success Manager

    5 days ago

    San Diego, California, United States ANSYS, Inc. Full time

    About the Position:We are seeking a Client Success Manager to join our team at ANSYS, Inc. In this role, you will be responsible for ensuring the successful implementation of our products and services within our customer base. This is a unique opportunity to combine your technical expertise with your business acumen to drive growth and expansion within our...

  • Customer Success Manager

    1 week ago

    San Jose, United States Evoto AI Full time

    About EvotoWe are a leading software company in the photo editing industry seeking an experienced Client Success professional. This individual will play a critical role in boosting our sales by creating and managing leads through the sales pipeline, contacting potential customers to identify the sales opportunity, and providing exceptional customer service...

  • Customer Success Manager

    7 days ago

    San Jose, United States Evoto AI Full time

    About EvotoWe are a leading software company in the photo editing industry seeking an experienced Client Success professional. This individual will play a critical role in boosting our sales by creating and managing leads through the sales pipeline, contacting potential customers to identify the sales opportunity, and providing exceptional customer service...

  • Client Success Manager

    2 days ago

    San Francisco, United States Addition Wealth Full time

    OverviewAddition Wealth is transforming financial health to make personalized financial expertise inclusive and accessible to all. We work with leading companies and financial institutions to provide employees access to robust digital tools, an extensive knowledge center, and access to top financial professionals to better understand their finances and...

  • Client Success Manager

    2 days ago

    San Francisco, United States Addition Wealth Full time

    OverviewAddition Wealth is transforming financial health to make personalized financial expertise inclusive and accessible to all. We work with leading companies and financial institutions to provide employees access to robust digital tools, an extensive knowledge center, and access to top financial professionals to better understand their finances and...

  • Client Event Success Manager

    1 day ago

    San Francisco, United States OnTrack Tech Group, Inc. Full time

    Job DescriptionJob DescriptionJob title: Client Event Success ManagerLocation: Remote - Pacific Time ZoneTerms: Full Time (Hours will vary seasonally:  6 AM - 2 PM)Salary/rate: $70,000 / annuallyRequirements: Tues - Sat (Saturday will be a rotation) About us:OnTrack Tech Group is a team of event technology experts who bring complex event operations to...

  • Client Success and Revenue Manager

    7 days ago

    San Francisco, California, United States Kapwing Full time

    Sales and Customer Success at KapwingWe are a cloud-based video creation platform that helps companies translate videos into different languages for various audiences. Our innovative AI Dubbing product has revolutionized the way we work with Enterprise customers. We are seeking an Associate Account Executive to join our team in San Francisco. This role...

  • Client Account Manager

    6 days ago

    San Jose, United States Pakio, Inc Full time

    Job DescriptionJob DescriptionWe are looking to hire a dedicated Client Account Manager to join our team!We specialize in creating long-lasting client partnerships by providing tailored solutions that drive success. As a Client Account Manager, you’ll be at the center of our client relations, using your skills as a manager to enhance client satisfaction...

  • Client Account Manager

    5 days ago

    San Jose, United States Pakio, Inc Full time

    Job DescriptionJob DescriptionWe are looking to hire a dedicated Client Account Manager to join our team!We specialize in creating long-lasting client partnerships by providing tailored solutions that drive success. As a Client Account Manager, you’ll be at the center of our client relations, using your skills as a manager to enhance client satisfaction...

  • Client Success Professional

    4 days ago

    San Antonio, Texas, United States Alternative Claims Management Full time

    Job OverviewWe are seeking a skilled Client Success Professional to join our team at Alternative Claims Management. In this role, you will play a critical part in ensuring the success of our client relationships.Key Responsibilities:Track assigned top priority clients' claims throughout the claim life cycle with the goal of driving more claims and revenue to...

  • Client Success Manager- Retail Media

    1 day ago

    San Francisco, United States Skai Full time

    Job Description - Retail CSMSkai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!The Retail Client Success Manager is responsible for overseeing all facets of client utilization...

  • Customer Success Manager

    7 days ago

    San Jose, United States DuploCloud Full time

    Job DescriptionJob DescriptionAbout DuploCloud: DuploCloud is a software platform that allows engineering teams to achieve their infrastructure automation, security and compliance goals by offering DevOps-as-a-Service. We strive to make DevOps and Infrastructure-as-Code accessible for everyone; where application developers can focus on building applications...

  • Client Success Representative

    15 hours ago

    San Francisco, California, United States Nuvolum Full time

    Are you a driven and results-oriented professional looking for a new challenge? Do you have a passion for delivering exceptional client experiences and driving business growth?">Job DescriptionWe are seeking a highly skilled Account Executive Lead to join our team at Nuvolum. As an integral member of our account management team, you will be responsible for...

  • Evoto AI | Customer Success Manager

    7 days ago

    san jose, United States Evoto AI Full time

    About EvotoWe are a leading software company in the photo editing industry seeking an experienced Client Success professional. This individual will play a critical role in boosting our sales by creating and managing leads through the sales pipeline, contacting potential customers to identify the sales opportunity, and providing exceptional customer service...

  • Client Success Manager

    2 days ago

    San Francisco, United States Managed Care Advisors Full time

    Position Title: Client Success Manager - Federal Programs (Hybrid) Location: Bethesda, Maryland, United States Job Category: Client Services Job Type: Full Time Description: Overview - Client Success Manager - Federal Programs (Hybrid)To support high-quality program delivery, we are looking for a Client Success Manager with a combination of healthcare and...