Implementation Specialist

3 weeks ago

Newton, United States Aquant Full time

At Aquant, we empower field service professionals to become heroes using our personalized generative AI platform, Service Co-Pilot. Using historical service data, Aquant equips service leaders, field technicians, and customer service representatives with the precise information they need when they need it—enabling them to make decisions with confidence, reduce costs, and optimize service delivery. Ready to join a team that values innovation, excellence, and above all, its people? Apply today



We are hiring an Implementation Specialist, who has a desire to lead clients through the onboarding process and has the aptitude to be a great problem solver and Customer Success team member


.
As an Implementation Specialist, you'll drive successful onboarding for Enterprise Service Co-Pilot customers, working closely with customers and in partnership with an assigned Technical Success Manager (TSM). The ideal candidate is one who can translate client needs into executable project plans and can lead clients through the onboarding process. You'll act as an internal expert for the onboarding process, ensuring quality execution and on-time deliver

y.This is a client facing position and will require up to 15% trave


l.
Responsibiliti

  • es:You'll begin engaging with the customers upon deal closure and stay on through go-live and post-go-live to drive successful onboarding for Service Co-Pilot customers while working closely with customers and in partnership with the assigned Technical Success Manag
  • er.You'll work directly with customers, including data resources to collect and analyze data and SMEs to drive effective use of internal processes and best practic
  • es.You'll advise customers on their integration approach, pulling in more technical resources to assist as necessa
  • ry.You'll also support the Technical success Managers (TSM) in overall engagement, assist and guide them in support of the proce
  • ss.You'll create/maintain in depth project plans and implementation plans in partnership with TS
  • Ms.You'll participate in regular weekly customer touchpoints and conduct ad-hoc meetings as need
  • ed.You'll support the Customer Success Manager in preparation for SteerCos or other Executive meetin
  • gs.You'll document best practices and share feedback on potential improvements to the onboarding proce
  • ss.You'll work with the Product team to identify and advocate for enhancements that will drive higher quality /more efficient onboardi
  • ng.You'll transition knowledge to relevant CSM and/or Support resources upon completion of customer onboard


ing
The Ideal Candid

  • ate:2+ years prior customer-facing experience in a technology/SaaS company, preferably with onboar
  • dingcustomers and technical implementat
  • ion.Strong analytical skills, logical thinking and troubleshooting skills- advanced Excel skills are a p
  • lusSense of urgency and personal agency to solve problems proactiv
  • ely.Understands when and how to manage to a tight timeline while maintaining standards of excellence in the midst of ambigu
  • ity.Team-oriented with strong collaboration skills and an ability to work effectively across other departments and individuals to ensure the best outcomes, focused on commitment to quality and succ
  • ess.Able to build strong working relationships and execute across multiple cultures, geographies and time z
  • onesEnergized by setting up and driving proces
  • ses.High degree of detail orientation and follow thro
  • ugh.Excellent project management ski
  • lls.An exceptional communicator - articulate, confident, self-aware and persona
  • ble.Comfortable using data to tell a story and solve problems with teams and custom


ers.
In compliance with the New York City Pay Transparency Law, we are sharing this base salary range. This range is not inclusive of our discretionary bonus, equity, and benefits package. When determining a candidate’s compensation, we consider a number of factors including skill set, experience, job scope, performance in assessments during the interview process, and current market

data.NYC Salary range: $70,000 - $8


4,000
It's not enough to have a cool product, join us because you share our v

alues:These guiding values inspire every Aquant employee. They are how we operate and enable our company as a whole to have a greater impact and achieve our v


  • ision:
    Be Humble and Respe    ctful: We are one team, where collective success is more important than individual ego. Treat your colleagues with respect and empathy, act with good intent and value everyone’s contrib
  • utions.Be Curious: Keep learning, and asking questions to understand complex situations. Embrace new challenges. Keep an open mind, and be receptive to fee
  • dback. Take Ownership: Focus on achieving measurable and meaningful outcomes. Take decisive action, solve problems proactively, and take ownership for projects and r
  • esults.Act with Integrity: Act with Integrity. Do great things while doing the right thing for your customers and coll


eagues.
Some of our be


  • nefits:
    Vacation your way: We want to make sure you have time to meet your personal needs with generous PTO and flexible vacation
  • planning.Everyone is an owner: We want everyone to feel ownership over their work and what we are building here, which is why we offer equity to full-time e
  • mployees.Build your career: Every Aquant employee is in control of their career development with our learning stipends, tools, and


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