Bilingual HR Advisor

Found in: Appcast Linkedin GBL C2 - 3 weeks ago

Boca Raton, United States IntePros Full time

IntePros is seeking a Bilingual HR Advisor (Tier 1) to join our premier Biopharma client Bilingual (Fluent in any of the following languages Portuguese, Chinese, German or Hungarian) required. The Tier 1 HR Advisor handles calls, chats, and other communication methods of employee and manager inquiries/issues about Hire to Retire employee processes and human resource policies. Identifying customers' needs clarify information, research and providing solutions accurately and timely. The role will provide outstanding customer service to employees, managers and internal teammates. Must have the ability to work well in a busy environment and meet operational performance standards, goals and metrics.

Responsibilities and Accountabilities:

  • Conducts day-to-day transactional processing in Workday and other related systems as required.
  • Handle high volume of incoming calls, chats and text in a call center environment.
  • Responsible for adhering to HR Operations, Service Level Agreements and Key Performance Indicators.
  • Evaluates and responds to employee and manager inquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledgebase, and desktop tools.
  • Listening to callers, digesting the information and conveying an accurate solution.
  • Provides guidance to callers about Workday, Kronos and other HR systems as required.
  • Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others.
  • Escalates complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as required.
  • Creates and maintains detailed, complete and accurate records of all interactions in the Case Management System.
  • Maintains privacy and confidentiality of information, protects the assets of employees, and the company. Reports non-compliance and adheres to all applicable federal and local laws, regulations, and company policies and procedures.
  • Ensures case management notes are written professionally thorough and accurately detail the problem and the proposed resolution.

Education:

  • A high school diploma or general education degree (GED) required.
  • IHRIM and/or SHRM certification a plus.

Experience:

  • 1 - 2 years’ experience in Human Resource, HR Operations, or Call Center environment l.

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