Salesforce Delivery Lead

18 hours ago


Franklin, United States Provisions Group Full time

Role and Responsibility Expectations:

The Salesforce Delivery Lead leads the business unit to ensure the highest standards of service delivery, resource management, and customer satisfaction. This role includes strategic planning, client relationship management, and operational excellence while fostering team growth and innovation.


  1. Customer Satisfaction and Relationship Management
  • Client Engagement: Ensure Service Delivery meets or exceeds client expectations, regularly measuring success through metrics like NPS and client retrospectives.
  • Trusted Advisor: Act as a key advisor to clients, understanding their business challenges, recommending solutions, and collaborating with client teams.
  • Account Management: Build and maintain relationships with senior executives at key accounts to articulate the business value of engagements. (this is NOT a sales position).
  1. Resource Management and Team Leadership
  • Team Development: Lead a team of Salesforce experts (from Senior Architects to Administrators), focusing on career growth, skill development, and performance reviews.
  • Work Allocation and Utilization: Manage resource forecasting and allocation, ensuring team members maintain optimal capacity (aiming for 80% utilization for full-time consultants).
  • Servant Leadership: Provide support and remove obstacles for the team, fostering a culture of continuous learning and collaboration.
  1. Portfolio Management and Operational Focus
  • Delivery Oversight: Ensure high-quality service delivery through stakeholder management, status reporting, and risk mitigation.
  • Operational Excellence: Drive process improvements and operational best practices for seamless delivery, ensuring key performance indicators are met.
  • Proposal and Pricing: Lead the development of proposals and pricing models for complex solutions, aligning with client requirements and business objectives.
  1. Pre-Sales and Growth
  • Strategic Alignment: Collaborate with Strategy, Sales, and Growth Leadership to align on Go-To-Market (GTM) strategy and offerings for Delivery verticals.
  • Business Development: Develop ROI and economic models to support proposed solutions and identify new revenue opportunities through client relationship management.
  1. Enterprise and Practice Strategy
  • Solution Development: Ensure practice solutions address client needs and align with business growth objectives.
  • Strategic Input: Contribute to business and technical strategy development, including RFI/RFP responses and solution architecture.
  1. Consulting and Innovation
  • SME Coordination: Oversee subject matter experts to deliver tailored client solutions.
  • Innovation and Market Trends: Identify market trends and opportunities, proposing innovative solutions that drive business value and operational improvements.


Additional Responsibilities:

  • Scope Documents: Contribute to the creation and delivery of Project Scope Documents and Statements of Work.
  • QBRs: Participate in Quarterly Business Reviews (QBRs) to strengthen client relationships and drive business growth.
  • Sales and Planning: Work with Sales and Growth Leaders to assist in business and sales planning, ensuring alignment with client needs.


As the Salesforce Delivery Lead, you will be responsible for driving delivery excellence, fostering team growth, and developing strong client relationships. You will balance the strategic needs of the business with the day-to-day tactical actions required to deliver high-quality solutions that meet client expectations.

Qualifications:

  • 12+ years of relevant experience in the industry, with a proven ability to drive successful outcomes.
  • Proven Leadership: Extensive experience leading software development teams, including hiring, mentoring, and fostering the growth of team members.
  • Deep Technical Expertise: Strong proficiency in Salesforce development methodologies, technologies, and architecture.
  • Business Insight: A solid understanding of business objectives and the ability to align technology strategies with organizational goals for maximum impact.
  • Project Management Proficiency: A demonstrated ability to manage large, complex software development projects, including budgeting, planning, and resource management.
  • Talent for building productive relationships with clients, stakeholders, and internal teams.
  • Educational Background: Bachelor's degree in Computer Science, Engineering, Information Systems, or a closely related field.


  • Franklin, United States Provisions Group Full time

    Role and Responsibility Expectations: The Salesforce Delivery Lead leads the business unit to ensure the highest standards of service delivery, resource management, and customer satisfaction. This role includes strategic planning, client relationship management, and operational excellence while fostering team growth and innovation. Customer Satisfaction and...


  • franklin, United States Provisions Group Full time

    Role and Responsibility Expectations: The Salesforce Delivery Lead leads the business unit to ensure the highest standards of service delivery, resource management, and customer satisfaction. This role includes strategic planning, client relationship management, and operational excellence while fostering team growth and innovation. Customer Satisfaction and...


  • Franklin, Tennessee, United States Provisions Group Full time

    About the Role:The Salesforce Delivery Lead at Provisions Group is a senior leadership position that oversees the delivery of high-quality solutions to clients. This role requires strategic planning, client relationship management, and operational excellence.


  • Franklin Lakes, New Jersey, United States BD Full time

    Job OverviewWe are seeking a highly skilled Salesforce Data Architect and Analytics Expert to join our team. As a key member of our Commercial & Customer Operations (CCO) organization, you will be responsible for driving high-performing sales cultures, enhancing the capabilities of our sales teams, and improving the "One BD" customer experience to accelerate...


  • Franklin Lakes, New Jersey, United States BD Full time

    Key ResponsibilitiesAs a Salesforce Data Architect and Analytics Expert, you will be responsible for the following key responsibilities:Designing, developing, and maintaining USR sales data pipelines, ensuring data integrity, accuracy, and availability across the organization.Supporting the development and implementation of advanced analytics solutions,...


  • Franklin, United States Kroger Delivery Full time

    Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery...


  • Franklin, Tennessee, United States Provisions Group Full time

    Job Description:The Provisioning Expert Leader is responsible for leading a team of Salesforce experts to deliver tailored client solutions. This includes driving delivery excellence, fostering team growth, and developing strong client relationships.Main Responsibilities:Strategic Planning: Develop and implement strategies to drive business growth and...


  • Franklin, United States Movement Search & Delivery Full time

    Production Supervisor - Finishing An exciting opportunity is available near Franklin, Indiana, for a dynamic, action-oriented leader to contribute to operational success. We are seeking someone passionate about driving continuous improvement and leading a team toward achieving excellence. What You’ll Do:Champion Safety and Compliance: Lead safety programs,...


  • Franklin, Ohio, United States Domino's Pizza LLC Full time

    **About Us:**We are Domino's Pizza LLC, a leading provider of pizza delivery services. Our mission is to deliver high-quality products and exceptional customer experiences through our network of stores and delivery drivers.About the Role:We are looking for a skilled and experienced Customer Service Representative/ Shift Leader to join our team. As a key...


  • Franklin, Indiana, United States Movement Search & Delivery Full time

    Job OverviewWe are seeking a dynamic leader to champion safety and compliance, lead and develop high-performing teams, and focus on operational excellence in our manufacturing facility.


  • Franklin, Indiana, United States Movement Search & Delivery Full time

    Key ResponsibilitiesChampion safety programs and maintain a safe work environmentLead and develop cross-functional teams to optimize productivity and qualityImplement strategies focused on 5S, Kaizen events, and process optimizationYou will also have the opportunity to create a collaborative and positive work environment, supporting employee development,...


  • Franklin, Tennessee, United States United Communications Full time

    United Communications seeks a highly motivated and results-driven Business Account Executive to join our team. As a key member of our B2B sales team, you will be responsible for driving revenue growth and improving customer satisfaction in the SMB business segment.The ideal candidate will have a proven track record of exceeding sales goals and possess...

  • Lead Engineer

    3 days ago


    Franklin, United States Northwestern Mutual Life Insurance Company Full time

    At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Content Factory provides an enterprise service which creates and optionally delivers the communication for Clients, Field and HO employees based on their preferences (paper or electronic). This service is built on a contemporary...

  • Lead Engineer

    7 days ago


    Franklin, United States Northwestern Mutual Full time

    At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Content Factory provides an enterprise service which creates and optionally delivers the communication for Clients, Field and HO employees based on their preferences (paper or electronic). This service...

  • Lead Engineer

    5 hours ago


    Franklin, United States Northwestern Mutual Full time

    At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Content Factory provides an enterprise service which creates and optionally delivers the communication for Clients, Field and HO employees based on their preferences (paper or electronic). This service...

  • Lead Engineer

    15 hours ago


    Franklin, United States Northwestern Mutual Full time

    At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Content Factory provides an enterprise service which creates and optionally delivers the communication for Clients, Field and HO employees based on their preferences (paper or electronic). This service...


  • Franklin, United States Wheeler Staffing Partners Full time

    Director of Hospice Business DevelopmentEmployment Type: Direct HireLocation: Franklin, Tennessee (covering Davidson, Williamson, Hickman, Dickson, and Rutherford Counties)Compensation and BenefitsSalary: $90,000 - $120,000 base (commensurate with experience).Commissions: 20% quarterly based on ADC and revenue goals.Annual Bonus: $10,000 potential for...


  • Franklin, Pennsylvania, United States Komatsu Full time

    **Job Overview**In this exciting role, you will have the opportunity to apply your technical know-how to create practical solutions in a dynamic and team-oriented environment. As the engineering project manager for UGSR Engineering, you will drive the successful completion of engineering projects across development, production, and reliability work...


  • Franklin, Massachusetts, United States YMCA Full time

    About Our Ideal Candidate">We are seeking a highly motivated and experienced professional to lead our gymnastics and dance programs. The ideal candidate will possess a deep understanding of gymnastics and dance programming, as well as excellent leadership and communication skills. They will be able to inspire and motivate staff and participants alike, while...


  • Franklin, Tennessee, United States TriStar Centennial Medical Center Full time

    About the RoleWe are seeking a skilled ECMO Specialist Lead to join our team at TriStar Centennial Medical Center. As a key member of our cardiovascular team, you will play a critical role in providing exceptional patient care and advancing the practice of nursing.Key ResponsibilitiesYou will collaborate with multidisciplinary teams to ensure seamless...