Information Technology Account Manager

2 months ago

Mt Joy, United States Design Data Corporation Full time

Position Overview


At Design Data Corporation, long term Client relationships built on trust are our top priority. As an Account Manager, you will be responsible for establishing and nurturing these relationships while delivering exceptional Customer Service to meet our Clients’ business technology needs.


Primary Responsibilities


Listen:

  • Invest the time to actively listen to our Clients needs to understand their business, operations, and technology
  • Engage in critical thinking to ask questions that lead to a deeper understanding in order to provide strategic solutions

Advocate:

  • Act as a liaison and coordinate between Clients and cross-functional internal teams to ensure the timely and successful delivery of our services and solutions

Communicate:

  • Proactively communicate with clients to provide updates, demonstrate value, gather feedback, and address any concerns
  • Promptly respond to Client needs and requests via phone, email, remote and onsite visits
  • Clearly and thoroughly communicate technology concepts and solutions to a wide variety of audiences, both technical and non-technical

Collaborate:

  • Collaborate with Engineers/Project Team Members to develop proposals that articulate our value proposition, approach and strategy to achieve successful project outcomes

Advise:

  • Regularly plan, coordinate, and lead Business Review Meetings with Clients to review current IT needs, provide recommendations, and discuss long term strategic plans


Qualifications


  • Minimum 2 years of experience in account management and/or relationship-oriented position, preferably in the IT industry
  • Advanced understanding of the technology industry and current solutions, including computer hardware, systems, networks, cybersecurity, and software
  • Strong proficiency within the Microsoft environment, including SharePoint and Teams
  • Detail oriented and highly organized with the ability to multi-task and work independently
  • Excellent written and verbal communication skills, with the ability to adapt communication and presentation styles to a variety of audiences
  • Ability to establish and maintain positive working relationships with a wide variety of contacts including internal team members, end users, executives, and vendors while dealing with changing work priorities and critical deadlines


Benefits

  • Competitive Compensation - We value your education and experience
  • Career Advancement – Paid Professional Development & Certification Opportunities
  • Take Care of Your Health – Medical, Vision and Dental Insurance with Flexible Spending Account & Health Savings Account Options
  • Plan for Your Future - 401K Retirement Plan including Company Match
  • We Support Your Work - Mileage, Professional Attire, Training, & Expense Reimbursement
  • Spend Time with Family & Friends – Enjoy Paid Time Off
  • Hybrid Work Flexibility – If it’s the right fit for you and for us, we offer the potential to split your time between the DDC office and your home office *Note, while some remote work is possible, this position does require significant in-office time at our Mt. Joy (Lancaster, PA) location, as well as frequent local travel to our Customers for onsite visits
  • Volunteer in our Community – Our “DDC Cares” program provides paid time to volunteer


Work Environment


As an Account Manager, you will spend time both in the office as well as onsite at customer locations, with frequent local travel required. It is critical that Account Managers spend time face to face with customers to build and strengthen relationships. Occasionally, Account Managers may receive phone calls and emails from Customers outside of normal business hours that require a prompt, after-hours response in order to provide a high level of Customer Service. 


Company Overview


Design Data Corporation (DDC) was founded in 1984 and although we’ve grown into a tightknit Team of over 30 people, we’re still located locally in Mt. Joy and family owned and operated. Our dedication to understanding our Clients’ business is what sets us apart and enables us to provide individualized Managed IT and Cloud Services solutions that meet their unique needs. Our Clients include companies just like us – Small to medium sized businesses, as well as non-profit organizations, in the Central Pennsylvania area. We empower each of our Team Members to be proud of the excellent Customer Service and IT Support that we provide

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