Senior Program Manager

1 week ago

Framingham, United States Staples Full time

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

What you’ll be doing:

  • Delivers multiple business projects/programs medium to large size that are highly complex from planning to minimum realization with full responsibility and accountability for the outcomes; includes organizing and tracking project details and communicating consistently with project stakeholders and personnel.
  • Develops, analyzes, and manages all touch points of the project plan including responsibility for scheduling, global resource forecasting, managing project financials, and providing input and justification for costs and budget impact.
  • Clearly defining and documenting requirements across teams ensuring the feasibility/ cost to deliver and the value to the customer and business.
  • Drives the work for complex and large project teams by recommending or requesting resources to support project demands, communicates a clear vision of project goals and objectives, and provides technical knowledge and input for deliverables worked on by the team
  • Ensures approved business cases exist for executive sponsored programs and defining a program's approach, scope, schedule, budget, resources, dependencies, risks, issues, decisions and deliverables of large projects against plan and works through the project team to implement adjustments when issues/risks are identified and require resolution.
  • Partners with Product/Engineering/Business for requests for information (RFI) and requests for proposal (RFP) processes from 3rd parties.
  • Ensuring third party vendors are aligned to the program approach and can support the timelines and deliverables.
  • Responsible for tracking and reporting on key metrics (i.e., deliverables, measures of success, financials, duration, benefits) and communicating findings senior/executive management. Facilitates necessary executive governance processes (i.e. SteerCos)
  • Owns the project execution plan (i.e., work breakdown structures) and business objectives (e.g. process design/re-design, change management, deployment approach, management and end user readiness), partnering with Engineering and/or Functional teams to translate business plans into tactical action items.
  • Participates in formal and informal training to continuously develop technical capabilities and project management skillset
  • Applies deep functional knowledge (e.g. business objectives, operating model, cross-functional macro processes, etc.) in Marketing, Engineering, Finance, Merchandising, Pricing, Supply Chain and Digital to ensure the alignment, buy-in, and support of diverse project stakeholders such as internal customers, third party vendors, and senior/executive management

What you bring to the table:

  • Ability to handle complex issues and problems and refers only the most complex issues to higher-level staff.
  • Comprehensive knowledge across e-commerce and digital ecosystems
  • Ability to foster teamwork and management skills.
  • Oral and written communication skills.
  • Ability to build collaborative relationships.
  • Problem-solving, analytical thinking, technical, and technical skills.

What’s needed- Basic Qualifications:

  • Bachelor's Degree in Business Administration, Marketing, Finance, Computer Science, or related field (or equivalent work experience in a related field).
  • 6+ years of experience in program and project management
  • Expert in project life cycle methodologies (Waterfall, Agile, etc.), stakeholder. management, conflict resolution, executive level communication (written, verbal, etc.).
  • Experience managing operational, program, and/or project financial budgets.
  • Expert in leading project teams and understanding and application of Continuous Improvement methodologies

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