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Desktop Analyst

1 month ago

Tampa, United States Capital Staffing Solutions, Inc. Full time

Enterprise Desktop Analyst

12 months+

Hybrid in Ybor City, FL


PRIMARY DUTIES AND RESPONSIBILITIES

All duties of Enterprise Analyst I (40%)

Product Administrator for one or more Advanced Enterprise Technology components (40%)

Other Enterprise Desktop duties including: (20%)

• Act as lead BCS resource on projects that utilize or affect enterprise systems resources and/or,

• Mentor and provide guidance for staff on area of expertise including developing training, demonstrations, standards, procedures, and documentation for IT staff and user area personnel and/or,

• Contribute to integrated system planning and proposed budget activities (e.g.: contribute to annual and 5 year work plans, help with preparing cost/benefit analysis, PSA’s, etc)

SUPERVISION:

Required: N/A

RELATIONSHIPS:

Key Internal: Interacts with all levels of employees throughout TECO Energy.Also has a high degree of interaction with all Information Technology departments.

Key External: Interacts with outside consulting firms, software and hardware vendors, and technical personnel in other organizations.

QUALIFICATIONS:

Education:

Required: High School Diploma or Equivalent.

Preferred: Bachelor’s degree in a computer-related field is required.

Licenses/Certifications:

Preferred: Advanced Enterprise Technology certification (CCA, ITIL, MCSE, etc) desirable.

Related Experience:

Required: Eight (8) years of demonstrated technical experience in supporting enterprise technologies in a medium size corporate environment.

A college degree may be considered in lieu of 4 years comparable related experience.

Enterprise level certification (e.g.: Microsoft MCSA, Microsoft MCSE, Microsoft Enterprise Desktop Administrator) may be considered in lieu of experience or education requirements.

Knowledge/Skills/Abilities (KSA)

Required: Working knowledge and ability to configure, support, and administer two or more of the following Advanced Enterprise Technology Components:

• Network Administration (e.g. Microsoft Active Directory, Group Policy, BeyondTrust Power Broker)

• Microsoft Desktop technology products (e.g. Windows 7 and higher, MSOffice, MSProject)

• System Center Configuration Manager or other Windows imaging and software deployment technologies

• System Center Endpoint Protection or other enterprise antivirus technoloiges

• Software package development and associated tools (e.g. AdminStudio, Orca)

• Apple Desktop technology products (e.g. OS X, iOS, Office for Mac)

• JAMF Casper Suite, or other Apple imaging and software deployment technologies

• Mobile computing (e.g. Mobile devices, Microsoft Direct Access, NetMotion Mobility VPN)

• CA Service Desk and other Service Manager infrastructure components