Field Technician

3 weeks ago


Phoenix, United States eTeam Full time

Job Title - Field Technical Spt

Location – Phoenix, AZ- 85034

Contract Duration - 24+ Months

Pay Rate - $24/Hr on W2

Job Description:

Responsibilities: Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on-site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for HP Total Customer Experience as well as the revenue growth, profitability, and account retention. Primary: Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Organizes own tasks and receives general instructions on all work. Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1-year relevant working experience.


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