Junior Associate, Donor Communications

3 weeks ago

Ashburn, United States Prison Fellowship International Full time

Join Prison Fellowship International in our mission to break the cycle of crime worldwide through the transformative love of Jesus. We seek dedicated individuals passionate about making a significant impact in the lives of prisoners, their families, and victims of crime. Our global network of ministry partners has been active since 1979, touching millions of lives with the Good News of Jesus Christ. Yet, there is still much to do. We encourage you to apply if you are ready to help improve lives and communities.


Position Overview:

The Junior Associate, Donor Communications & Content, works closely with the Senior Director of Development and Engagement to execute thoughtful and creative engagements for PFI’s mass donors. A creative storyteller with administrative giftings, this person interacts directly with donors in ways that will lead to their joyful ongoing support of the ministry. As the donor representative who communicates with the most donors to the ministry, they must be knowledgeable of all Prison Fellowship International programs, able to share key information, answer questions, and cultivate strong relationships. They work closely and collaborate with all Donor Engagement and Marketing team members.

 

Core Responsibilities:


Donor Servicing 

  • Receives and responds to inquiries from constituents regarding Prison Fellowship International, donor accounts, program information, and/or other relevant inquiries. 
  • Resolves constituent problems, answers questions accurately while adhering to communication guidelines, and offers options for an ongoing relationship with compassion. 
  • Acknowledges donor communication and gifts in a timely manner. 
  • Assists Account Services Coordinator as needed with gift and pledge stewardship, including: 
  • Ensure gifts are accurately recorded and processed within CRM (Salesforce). 
  • Maintain low levels of recurring donor delinquency and mitigate cancellation rates. 


Individual Donor Engagement 

  • Implement donor and sponsor servicing plans to acquire, cultivate, and retain sponsors. 
  • Create and manage reports and analyze data to inform results-driven servicing.
  • Produce compelling messaging for various donor communications. 
  • Leverage digital communication tools to enhance and implement donor cultivation and acquisition strategy. 

 

Administrative 

  • Key database user and analyst; maintains high data integrity across relevant data sources such as Salesforce, Box, and Mailchimp.
  • Receives, opens, and sorts incoming direct mail gifts. 
  • Maintains inventory of items used for donor engagement, i.e., letterhead, cards, envelopes, etc.


Requirements:

  • 2+ years in donor servicing or customer service-related fields. 
  • Donor-centered, strong customer service and interpersonal skills. 
  • Ability to communicate effectively and persuasively verbally and in writing, and comfort interacting with people of diverse backgrounds. 
  • Savvy with various multimedia and visual tools to create compelling communications. 
  • Strong organizational skills and proven ability to manage deadlines in a fast-paced environment. 
  • Proficient in CRM sales (Salesforce preferred) and/or donor software, and ability to adapt and learn as needed. 
  • Passionate about connecting people with their heart’s interest and empowering their generosity. 
  • Curious, adaptable, and creative.
  • Highly ethical and able to maintain confidential company, donor, and beneficiary information. 
  • Approaches role with a commitment to the mission and values of the Christian faith. 

 

 

Education & Experience:

  • Bachelor’s degree in public relations, Journalism, Marketing, or similar concentration.

 

 

Work Status

  • Full-time position located at the PFI headquarters in Ashburn, VA 
  • Must live in the DC metro area or be willing to relocate. 

 

 

Travel

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