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Field Services Technician

2 months ago

Sacramento, United States Flowbird America Full time

A Few Words About Flowbird America…

World leader in urban mobility, Flowbird America is the trusted partner of cities, private operators and public authorities in more than 5,000 cities and 80 countries. We are redefining mobility with a relentless desire to provide mobility as a service, through frictionless technology, focused on a carbon neutral future. The vision of our group is to make urban mobility greener and digital transformation easier for towns, cities and their users.


With almost 1,600 employees across the Group, we are proud to improve the daily lives of over 100 million people every week. Join us in our quest for effortless

 

We are looking to add to our dynamic team a Field Service Technician servicing the northern California customer base. This position interfaces with our customers during installation, repair and maintenance of their on and off street parking meters. They are the main point of service contact with assigned customers and ensure that products and services are promoted accordingly.

 

What will you do?

  • Monitor assigned accounts for meter-generated events, warnings and alarms;
  • Provide excellent customer service and care of equipment to ensure customer satisfaction;
  • Technical troubleshooting, testing, installation, and software upgrade projects for meters and related systems, including support to other technicians and customers;
  • Resolve and complete customer service requests with limited supervision.
  • Serve as Flowbird’s subject matter expert and provide training and support to new customers and technicians as needed.
  • Promptly and professionally update all assigned support tickets with troubleshooting steps and resolution of any issues and parts replaced;
  • Schedule and conduct preventive maintenance on meters as required in each maintenance agreement;
  • Replace damaged decals and remove graffiti if found on meters;
  • Tag, log and track all parts that are replaced and installed into the meters;
  • Maintain parts inventory;
  • Clean and stock service vehicle daily;
  • Assist other technicians as needed in or outside your region;
  • Comply with all laws (including driving) and company policies, practices and procedures; and
  •  Perform other duties as assigned to meet business needs.


Skills and Attributes:

  • Investigative nature, finding the root causes of failures;
  • Confident decision making abilities;
  • Working autonomously, escalating issues as necessary;
  • Above average computer skills; and
  • Excellent communication skills with all stakeholders.

 

Education and Experience:

  • Associate’s Degree or equivalent from technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience;
  • Experience working with 12v DC powered systems, wireless data modems and unattended payment terminals such as vending machines; and
  • Excellent verbal and written communication skill.

 

Physical Demands:

  • Moderate physical activity performing somewhat strenuous daily activities of a primarily production/technical nature;
  •  Ability to stand, sit and walk for extended periods of time;
  • Ability to lift up to 75 pounds;
  • Exposed to various weather conditions (i.e., rain, sun, snow, wind, etc.);
  • Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials; and
  •  Operate a motor vehicle as required.

Travel Responsibilities:

  • Travel regularly to customer sites;
  • Occasional work and travel outside of the main geographical region of operation; and
  • Possess and maintain an unrestricted driver's license in good standing.

  

Salary: Hourly rate commensurate with experience and region + benefits

 

Our employees are offered a comprehensive benefit package after 30 days of employment. We offer medical, dental, vision; both a non contributory and contributory plan, plus affordable voluntary benefits. In addition to all of that, we offer a 401k plan with company matching contributions, the company provides a life insurance policy, short term and long term disability and generous paid time off.


EEO Statement: Flowbird provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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