IT Helpdesk Technician

A Helpdesk Technician is the main point of contact between Doral H&W users and the information technology (IT) department. The main duties include answering users’ questions via emails or phone calls, helping users set up their computer systems, and diagnosing and resolving users’ computer issues.

The ideal candidate should have an Associate's degree in information technology and a minimum of 2 years of experience working in a help desk environment

Responsibilities for Helpdesk Technician

• Manage Help Desk tickets in a timely manner
• Setup and support PCs, printers, tablets, desktops
• Respond to customer issues via phone and email
• Setting up new computers and new users
• Provide phone or physical customer computer assistance
• Troubleshoot and set up Printers
• Repair computer hardware and software with the help of our vendors
• Follow-up with customers to ensure issues are resolved

Helpdesk Technician skills and qualifications

• A+ Certification or Microsoft Certified Systems Engineer designation, preferred
• Must have a Car
• 2+ years of experience working in a help desk environment
• Available to work on-site
• Excellent oral communication skills
• Ability to diagnose and resolve basic computer technical issues
• Knowledge of implementing Local Area Networks (LAN)
• Knowledge and experience working with SonicWALL
• Able to work in a team as well as independently
• Requires a driver's license and a car

Compensation:

• Pay rate: $25 per hour depending on experience
• Health insurance
• Paid time off
• Holiday Pay
• Dental insurance
• 401(k)
• Vision insurance
• Life insurance
• Disability insurance
• Other