Oracle CX Business Analyst/ Administrator

2 weeks ago

Chattanooga, United States Talent Groups Full time

The Oracle CX Business Analyst/ Administrator is responsible for managing and supporting all functional and technical aspects of this module. The position must be able to configure CX, write functional specs, provide production support, write and execute test plans. The position will also be responsible for supporting related solutions such as Documoto and Five9. The position should have basic project management skills, coordinating activities with vendors and other internal and project teams.


Key Activities & Responsibilities

  • Support and maintain all Oracle Migration & Integration needs as they pertain to all CX Business Applications (OIC, OFS, CRM, DCS, IDCS, Marketing Cloud, Outlook, eCommerce, content management, in conjunction with CX Partner(eVerge, Documoto, Dealer Portal, Five9, Docebo)
  • This role (in conjunction with partners) is responsible for representing CX in Dev environment strategy & moves with DevOps to ensure we are aligned
  • This role is responsible for all security roles configuration and access and controls for CX (regardless of fusion/non-fusion) internal leads, super users, next level super users, and all CX users’, this will be done in conjunction with partners.
  • This role is responsible for tracking, reviewing, determining effects on CX, for all updates and upgrades across the entire program (Oracle, Documoto, Five9, Dealer Portal, Docebo).
  • This role is responsible for all systems reporting requirements, and enhancement requests for Oracle CX & related systems
  • This role oversees any other associate/partner system admins across the program
  • This role is responsible for any CX Helpdesk, Oracle SR, or any other partners request for help or service tickets, and their tracking


To be successful in this role, your experience and competencies are:

  • Bachelor's degree in Computer Science or related field with equivalent technical and experience
  • 5+ years of experience supporting, configuring, implementing Oracle CX
  • 2+ years experience in large multi-site implementation projects
  • Preferred international implementation experience
  • Experience managing and/or coordinating with 3rd party partners
  • Experience working with cross functional project teams
  • Experience working in a manufacturing environment is preferable
  • Preference for the position to be local to Chattanooga, TN but will consider remote
  • Experience writing business specifications
  • Experience writing and executing test plans
  • Experience training users

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