Restaurant General Manager

Bastia is a Sardinian and Corsican restaurant in the Fishtown neighborhood of Philadelphia. We are located in the beautiful Hotel Anna & Bel, which is a 50-room hotel in the historic former Penn Home, Fishtown's only Michelin Key Hotel. Both the hotel and restaurant opened in August, 2024.

The restaurant has opened to wide acclaim, including the highest 4-star rating from Jason Sheehan of Philadelphia Magazine, and has been featured in the Wall Street Journal among other national publications.

We are dedicated to maintaining the highest standards for guest experience and culinary excellence

The General Manager is responsible for safely and efficiently managing all Food and Beverage outlets (including Bastia and Caletta) in a manner that will provide high quality products and first-class service. He/She is also responsible for ensuring that health and safety standards are maintained at all times per state and federal regulations.  This position provides training, support and resources to the restaurant and event staff and closely coordinates and communicates with the Executive Chef on anticipated volumes, scheduled events, menus, etc.

General: This key leader must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example.  He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service.   Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through. 

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction.  We also expect our employees to champion, embrace and live the company values.

Our Values embody: 

• Integrity: We are honest, genuine, and transparent in our interactions.
• Concern For Others: We care for each other and our guests.
• Collaboration: We value diversity and “come as you are” spirit and personality.
• Accountability: We make mistakes, learn from them, and strive for continuous improvement.
• Hospitality Soul: We have fun creating lifelong memories for each other and our guests.

Additional Information:

To apply for this position, you must be legally authorized to work in the United States.  Upon hire you must complete the I-9 form within the first 3 days of employment. 

Essential Functions of the Job:

• Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment.
• Ability to work flexible schedules (including weekends, nights, holidays). 
• Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude and body language when communicating).
• Ability to understand and follow instructions as directed by supervisor/manager.
• Working Safely is a condition of employment.  All employees must follow the safety policies. 
• Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities.  If you believe you need an accommodation, please speak with your immediate supervisor, General Manager, or Human Resources).

Expectations of all Employees:

• Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values.
• Acknowledge our guests with a smile and friendly “hello.”  Promptly attend to guest needs
• Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc.
• Comply with guest privacy standards.
• Report to your supervisor, Hotel General Manager, Manager on Duty, immediately, all injuries occurring while on duty, no matter how minor.  (Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
• Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to your Manager or Hotel General Manager.
• Arrive to work on time (follow call-out policy), and in appropriate work attire, neat in appearance.
• Complete work in a timely manner and meet productivity standards/expectations. 
• Keep work area clean, neat, and well organized.
• Demonstrate a positive attitude while working together effectively to accomplish tasks (even if outside specific job duties). 
• Perform additional duties as assigned by senior leadership or ownership.

Job Duties:

• Supervise Restaurant, Bar, Event/Catering f