Membership Manager

The Membership Manager works with the Director of Communications and Marketing and Executive Director to meet membership recruitment and retention goals. Key responsibilities include outreach to members and non-members, management of the membership database, and reporting on recruitment and retention projects. This individual supervises the Project Coordinator and reports to the Director of Communications and Marketing Term of position This is a full time at-will employee of ASRA Pain Medicine; 60% of the time will be devoted to working directly with volunteers, and 40% of the time will be working on operational functions supporting membership and related projects. Primary Responsibilities Develops, implements, and guides annual membership plan, policies, and strategies in collaboration with membership committee, communications team, and operations. Responds to the needs of members by recommending products and services to improve the member experience. Manages the membership renewal process for individuals and groups in collaboration with the Communications Team and Project Coordinator. Creates, prints, and distributes the call for dues, member renewals, and reminders. Develops member reports, statistical data, and analysis. Develops and implements membership marketing plans. Develops and implements targeted recruitment and retention campaigns. Works with outside vendors to conduct phone solicitations of former members to rejoin the society. Maintains the association management software (AMS) system and serves as the expert for reports, technical issues, maintenance, and any related needs. Supervises data entry including member renewals, new records, amendments, and cancellations. Processes and oversees others in the processing of membership applications and renewals. Creates membership and related budgets and ensures compliance. Ensures content of membership pages on the website is updated. Manages and oversees membership engagement programs with support of the Project Coordinator, including: Membership working groups as appointed by the President Member spotlight Annual surveys Awards process Committee nominations process Virtual program director meet and greets, Mentor match program. Coordinates all Special Interest Group (SIG) activities and engagement with support of the Project Coordinator including: Meetings and educational sessions Annual reports and newsletters Educational content and distribution of materials Global Health Fellowship Program. Serves as the in-house expert on volunteer issues. Supports the Membership Committee, Resident & Fellow Committee, and related subcommittees. Serves as a contact for ASRA Pain Medicine by professionally answering member calls and addressing all basic requests. Takes minutes at committee or SIG meetings and follows up as appropriate. Collaborates with other ASRA Pain Medicine staff representing marketing, meetings, CME, and sales. Supports the activities and priorities of the society with other work as assigned Skills and Experience Bachelor's degree required At least five years' experience with membership or equivalent experience in an association or society Proficient in Microsoft Office Suite Experience with managing and maintaining a membership database Excellent oral and written communications skills including the ability to interact successfully with internal and external contacts Outstanding interpersonal skills and demonstrated ability to work in a team as well as independently Ability to travel, work overtime and evenings, and lift up to 50 pounds, as necessary