Server PM

6 days ago

Milwaukee, Wisconsin, United States White Lodging Full time

**Server PM - East Town Kitchen + Bar**

**Job Description**

Summary: The restaurant server serves food and beverage to restaurant guests in a timely fashion ensuring excellent service and guest satisfaction every time. Must be willing to I.D all guests and monitor beverage consumption of guests as to not overserve.

Responsibilities

Provide high quality service to all guests

Know and live the mission and the White Lodging/brand basics.

Complete all necessary set up, side work and closing duties as assigned

Check restaurant before, after and during shift for cleanliness and remove any debris

Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.

Know any daily features and specials the restaurant is offering

Use suggestive selling and up sell items to increase the check average of the restaurant

Take guest orders correctly, read the order back to the guest and ring orders correctly into Micros. Check screen before sending order to make sure any modifications to order are correct.

Check food presentation before taking the food from the kitchen to the guest. Hot food hot and fresh.

Check guest satisfaction with food quality within two bites

Make sure check is presented correctly, free from errors and in a timely manner.

To follow and comply with all WL cash handling policies and end of shift paperwork

To follow all WL policies of work procedures and attendance

Learn and maintain all information regarding the hotel and engage in pre-shift

Promote teamwork and friendly safe work environment

Any other reasonable duties required

Follow all WL standards of uniform

Know all the bar products on offer to the guest

To make conversation with guests and create a personal connection

Other Information

COMPETENCIES

Outgoing, sociable and personal

Eye for detail

Excellent oral and hearing skills

Passion for service

Positive can do attitude

SKILLS

Can handle high volume and work under pressure

Multitasking

Reliability

Customer service skills

Organized

Teamwork

Flexible work schedule

EDUCATION/EXPERIENCE

Previous restaurant or bar experience preferred but not essential

Previous customer service role preferred not essentialWORKING CONDITIONS

Must be able to stand and move at fast pace for long periods of time

Must be able to work long hours when business needs require

FULL TIME BENEFIT OVERVIEW

Medical, Dental, and Vision

Life Insurance

Employee Assistance Program (EAP)

401(k)

Vacation and Paid Time Off (PTO)

Tuition Reimbursement

Complimentary and Discounted Rooms

Location Code: 2540

**Application Instructions**

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you

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**Posted**: 10/27/2021

**Job Reference #**: H2391

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