Marketing Operations Analyst

2 weeks ago

Norwalk, Connecticut, United States Hillmont Group Full time

Seeking a Marketing Operations Analyst for a contract-to-hire role for our client local to the Norwalk area. This role is onsite five days a week in the office.

Position Overview:

This role will support the execution of how the organization sets up and manages pricing, product and Fulfillment data in Salesforce. The responsibilities include an understanding of customer data, both in its current state as well as its future state, ability to identify requirements, validate data integrity and understand system functionality. They will possess a strong understanding of marketing principles, data analysis, and technological proficiency to support our marketing operations and business initiatives.

Responsibilities:

  • Manage data with effective quality controls and risk management.
  • Develop and maintain reports to track key performance indicators (KPIs) and provide actionable insights to stakeholders.
  • Collaborate with cross-functional teams to optimize processes, workflows, and systems.
  • Consult with internal business partners to ensure accuracy of changes, while identifying any/all gaps and providing resolution to generate consistencies.
  • Validate data configurations to ensure that data reflects the business strategy and plan.
  • Support data governance efforts to ensure accuracy, completeness, and compliance of marketing data.
  • Document all changes and work with team to ensure that all data components are accurate for distribution.
  • Assist business SMEs in researching questions and concerns.
  • Provide training and support to marketing team members on tools, processes, and best practices.
  • Support the documentation of processes and the development of SOPs and SLAs to ensure deadlines are accurately met.

Job Requirements:

  • Bachelor's degree or equivalent experience (open to recent graduates)
  • Experience in Marketing, Business Operations or Data Analytics
  • Strong analytical, verbal and written communication and interpersonal skills
  • Strong attention to detail and ability to connect business process to data outputs
  • Proven time management skills in a deadline-driven environment
  • Well organized, detail-oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks
  • Must possess a high level of proficiency in Microsoft Office, particularly Excel
  • Salesforce experience a plus
  • Strong work ethic and willingness to take ownership
  • Ability to work independently
  • Ad-hoc responsibilities as assigned

Desired skills:

  • Ability to multi-task
  • Strong critical thinking & organizational skills
  • Collaborative, team player capable of building relationships throughout the organization
  • Team-oriented, a self-starter, and can manage multiple priorities
  • Strong attention to detail and ability to understand processes within a system
  • Experience working with individuals at all levels of an organization
  • Demonstrated analytical and decision-making skills

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