Bartender

2 weeks ago

Washington, Washington, D.C., United States Hard Rock Cafe Full time

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes.

HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform.

Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe.

In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D.

Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

Responsibilities:

The Bartender is the stepping stone the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar.

As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).


  • Making drinks to spec recipe.
  • Demonstrating responsible alcohol service.
  • Serving food.
  • Handling cash & other forms of payment.
  • Making proficient sales transactions using a pointofsale system.
  • Properly checking I.D.s for guests who appear to be under 30 years old.
  • Maintaining proper cash drawer balances.
  • Directing guests to areas/restrooms.
  • Demonstrating impeccable product knowledge.
  • Suggestive selling using proven techniques.
  • Maintaining a clean and organized bar area.
  • Maintaining proper product pars through bar pulls & inventories.
  • Stocking liquor, beer, wine and glassware throughout the shift.
  • Properly labeling, dating, covering and refrigerating prepped items for the bar.
  • Maintaining a proper 3compartment sink properly sanitizing equipment, utensils, and glassware.
  • Performing opening, closing & side duties setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc.
  • Answering questions accurately and politley.
  • Creating memorable experiences.
  • Entertaining guests to create "Raving fans".
  • This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:

EXPERIENCE, EDUCATION, CERTIFICATION

  • High School diploma or GED equivalent.
  • 2 plus years of high volume bartending experience is required.
  • In some U.S. States, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).

SKILLS

  • Remaining calm in a hectic, fastpaced atmosphere.
  • Demonstrating a high level of organization, attentiontodetail and a senseofurgency.
  • Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

  • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
  • Ability to sit for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual dexterity, handeye coordination, and ability to work with hand above shoulders.
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
  • Ability to turn or twist body parts in a circular motion.
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
  • Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

  • In some U.S. states, a legal minimum age is required to serve food & alcohol check with the person interviewing you to ensure you meet these requirements.
  • Follows all food safety & sanitation procedures.
  • Practicing all general safety standards.
  • Performing duties which require bending & reaching.
  • Maintaining a wellgroomed appearance ("having a plan").
  • Following all uniform guidelines.
  • Practicing all safety & sanitation standards.
  • Recycling products, where possible.
  • Maintaining HRC's 5 core Values and Mission Statement.
Native Americans receive preference in accordance with Tribal law.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Working at Hard Rock Cafe:

  • Health insurance

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