Director, Operations Command Center

Salary: See Position Description

Location : Suite 300 Portland, OR

Job Type: Non-Union Regular Full-Time

Job Number:

Department: Transportation (Non Union)

Division: Rail Transportation

Opening Date: 04/05/2024

Closing Date: Continuous

Description

The Director of the Operations Command Center (OCC) directs and manages the performance of the Operations Command Center (OCC) to ensure high quality service delivery for the fixed-route bus system and MAX light rail system. The Director ensures regulatory compliance and adherence to safety and operating rules.

This position manages service disruptions to ensure high quality service delivery to our customers. The Director of the Operations Command Center is responsible for employee and labor relations, and monitoring of resource allocation and productivity of the operator workforce.

Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required.

Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers' experiences and of TriMet's product and service offerings.

Essential Functions

1. Responsible for the management of Operations Command Center (OCC) operational programs and projects, and departmental staff. Responsibilities include setting of goals and performance objectives, and monitoring and adjusting as needed to achieve required results. Coordinates activities within OCC to assure peak safety performance, operations efficiency, and productivity. Develops and delivers programs and projects from inception to close-out, on time and within scope and budget. Manages and maintains cost-effective delivery of all OCC services.

2. Models and holds staff accountable through open communication, employee participation, performance management, and professional development. Provides direct supervision and effective leadership of manager, assistant managers, controllers, and dispatchers including oversight of hiring and training. Provides individual coaching, mentoring, and counseling. Manages employee relations issues, including grievance handling, training and development, corrective actions, performance improvement plans, disciplinary actions, and terminations. Ensures appropriate delegation of related issues.

Develops a work environment that is inclusive, respectful, and in full partnership with members and officers of the ATU. Ensures consistent application of policies, procedures, and labor agreement throughout the workforce.

3. Ensures effective leadership and management of all OCC staff in support of agency goals, regarding safety, on time performance and customer service. Ensuress coordination and cooperation between OCC and other departments/divisions to support effective customer service.

Maintains Bus Dispatcher and Rail Controller competency. Responsible for the performance of the OCC to ensure proactive delivery of safe, secure, reliable, and cost-effective bus and MAX light rail service.

4. Develops recommendations and presentations to Executive Management on matters pertaining to OCC, such as safety initiatives, operational changes, rule and process updates, incident investigation and response, long term strategies, and engineering project operations impacts.

5. Leads the development of programs for OCC technical systems, including bus dispatch, rail control, CCTV, and mobile computing systems. Assists in managing logistics, implementation sequence and schedules, testing, training, and operations for replacement or modification projects for OCC technical systems.

6. Collaborates in the development, implementation, and administration of emergency service plans (accidents, emergencies, service disruptions, inclement weather, natural disasters, and special events) and emergency service related communication for internal and external stakeholders. Assumes role as TriMet Incident Commander to advanced events, emergencies, or natural disaster. Participates in the investigation of advanced rail incidents or accidents.

7. Collaborates, develops, recommends, communicates, and evaluates new or revised policies, programs and procedures that impact operations and support of agency goals, including OCC policies, Standard Operating Procedures (SOP), communication protocols, and business processes. Keeps current with industry best practices including consistent SOP application and usage, development of Key Performance Indicators (KPI) and reporting on same.

8. Responsible for providing oversight and maintenance of programs for OCC technical systems including bus dispatch, rail control, CCTV, radio systems, and telephone systems. Develops and implements strategies to maximize effectiveness of such systems.

9. Represents TriMet with public and elected officials, business leaders, and community groups in coordination with the Public Affairs Division. Makes presentations and provides media comment if requested and testimony as required in arbitration and/or civil courts, representing the agency and general public in all matters. Advances and protects the interests of the District and the general public in all matters.

10. Controls, monitors, and approves budgets and operational forecasts for department, including capital expenditures, labor resources, and materials and supplies (M&S); accountable for monitoring own department. Identifies opportunities for containing costs, and may be responsible for increasing revenue. Accountability for budget includes direct reports' monitoring.

Position Requirements

A Bachelor's Degree is required.

A Bachelor's Degree in Public Administration, Transportation/Logistics, Transportation/Urban Planning, or a related field is preferred

A minimum of eight (8) years total credited experience.*

Five (5) years of experience in radio dispatch and control center operations are required.

Three (3) years of management experience in a manager-level role in control center and/or transportation Operations are required.

Possession of a valid Class C drivers' license is required.

Selection Criteria

Type of Position / Grade / FLSA
Grade 20, Exempt, Non-Union, Full-Time

Salary Range
Minimum: $135,
Maximum: $202,

Selection Process

Candidates will be selected based at a minimum on the result of:
1. Application Review (please include: Cover Letter and Resume)
2. Panel Interviews
3. Reference Check

Supplemental Information
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.

Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered.

If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.

If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at , or the TTY line at Note that we require a minimum of two workdays' notice prior to the need for accommodation.

TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.
ADA Statement
As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.

If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation.

Regular Full-Time or Limited Term Full-Time
Non-Union Employee Benefits

A regular full-time, non-union employee is an employee who works a minimum of 30 hours per week. A limited term, full-time employee must be hired for six or more months, have a predetermined ending date, and work a minimum of 30 hours per week.

Medical Plan Options

• Regence Non-Union PPO 80/20 - Deductible: $300 Individual/$900 Family; Office Visit: 20%, after deductible; Out-of-Pocket Max: $2,300 Individual/$6,900 Family; Prescription Drugs: $10 Generic/$25 or 20% Formulary/50% Non-formulary. Benefits listed are for in-network, preferred providers.
• Regence Non-Union Health Savings Account (HSA) - Deductible: $1,600 Individual/$3,200 Family; Office Visit: 20%, after deductible; Out-of-Pocket Max: $5,000 Individual/$10,000 Family; Prescription Drugs: 20%, after deductible. Benefits listed are for in-network, preferred providers.
• Kaiser Permanente EPO - No deductible; Office Visit: $10 copay; Out-of-Pocket Max: $600 Individual/$1,200 Family; Prescription Drugs: $10 copay.

All medical plans include prescription drug and vision coverage.

Dental Plan Options

• Delta Dental of Oregon, provided by Moda - Preventive Services paid at: 100%; Basic Services paid at: 80%; Major Services paid at: 50%; $2,000 max benefit per person/year; Orthodontia paid at: 50% to $3,000 lifetime max/person.
• Kaiser Dental - $10 Copay; Preventive Services paid at: 100%; Basic Services paid at: 80%; Major Services paid at: 50%; $2,000 max benefit per person/year; Orthodontia paid at: 50% to $3,000 lifetime max/person.

Coverage Effective Date - Medical and dental insurance is effective first of the month following date of hire.

Waive Medical and Dental Coverage - TriMet non-union, exempt employees who waive their medical and dental coverage through TriMet and provide proof of coverage outside of TriMet, will receive $250 per month as taxable income.

Medical and Dental Rates - Non-union employees working 30+ hours/week pay 6% of the total monthly premium for medical and dental. Non-union employees working 20-29 hours/week pay 25% of the total monthly premium.

Medical and Dental Rates - Non-union employees working 30+ hours/week pay 6% of the total monthly premium for medical and dental. The rates below reflect the employee's portion of the monthly premium.

Rates effective January 1, 2024
Regence Non-Union 80/20 PPO
Employee: $ 46.02
Employee & Spouse: $ 96.62
Employee & Child(ren): $ 80.52
Employee & Family: $

Regence Non-Union HSA
Employee: $ 40.16
Employee & Spouse: $ 84.34
Employee & Child(ren): $ 70.28
Employee & Family: $

Non-Union HSA Employer Monthly Contribution
Employee: $ 62.50
Employee & Spouse: $125.00
Employee & Child(ren): $125.00
Employee & Family: $125.00

Kaiser Permanente EPO
Employee: $ 43.76
Employee & Spouse: $ 87.52
Employee & Child(ren): $ 78.78
Employee & Family: $

Delta Dental of Oregon
Employee: $ 4.16
Employee & Spouse: $ 7.84
Employee & Child(ren): $ 7.88
Employee & Family: $ 11.84

Kaiser Dental
Employee: $ 3.96
Employee & Spouse: $ 7.50
Employee & Child(ren): $ 7.54
Employee & Family: $ 11.30

Employee Assistance Program (EAP)
TriMet employees have access to the EAP through Canopy. The EAP is a free, confidential resource available to help employees (and their household members) with life's everyday issues. It also provides many other services including, but not limited to: counseling sessions, webinars, financial coaching, home ownership program, and online access to a wealth of information and resources.

Wellness Program
TriMet supports health and wellness through our Wellness Matters Program. Annual wellness offerings include: onsite biometric screening and flu shot clinics.

Flexible Spending Accounts

• Health Care Spending Account - Allows employees to set aside pre-tax dollars to pay for medical, vision, and dental expenses not covered by their health plan.
• Dependent Care Spending Account - Allows employees to set aside pre-tax dollars to pay for dependent care expenses.
• Limited Flexible Spending Account - Allows employees enrolled in the Regence HSA plan to set aside pre-tax dollars to pay for vision and dental expenses not covered by their health plan.

Long-Term Disability Insurance
Available to eligible, non-union employees working at least 20 hours/week, 90-day waiting period, pays 60% of the employee's salary to a maximum of $10,000/month.

Life and Accidental Death & Dismemberment (AD&D) Insurance
Basic Life and Accidental Death & Dismemberment (AD&D) Insurance - TriMet provides Basic Life and AD&D Insurance to assist employees and their families in the event of death or dismemberment.
Benefit Amount: 1x annual earnings, $150,000 max

Voluntary Life and AD&D Insurance - Employees may purchase additional life and AD&D insurance for themselves, spouse/domestic partner, and their child(ren). Employees pay the full cost for this insurance and must elect coverage for themselves in order to elect coverage for their dependents.

Employees may purchase one or more of the following voluntary coverages:
Hospital Indemnity insurance helps keep your finances on track when you are in the hospital. It pays you or a covered family member directly and you can use it to help cover costs such as copays, deductibles and living expenses.
Critical Illness insurance can help with costs from a serious illness that your medical insurance does not cover. It pays you or a covered family member a lump sum to use toward expenses like deductibles, groceries or childcare during recovery.
Accident insurance can help with costs that medical insurance does not cover if you are hurt in an accident. It pays you or a covered family member directly and you can use it toward your deductible, copay or daily expenses during recovery.

Pension
Defined Contribution Plan 401(a)
TriMet provides a defined contribution pension plan to non-union employees. TriMet matches the equivalent of 10 percent of a non-union employee's base pay into an investment account each pay period. The employee also has the option of contributing up to 15 percent of his/her base pay pre-tax to the account each pay period. The employee directs the investment of the employee's individual account. The employee is vested in the account after three years of service.

Deferred Compensation Plan 457
A Deferred Compensation Plan Section 457 (a plan for public employees) allows the employee to build retirement savings with pre-tax dollars to supplement pension, Social Security and private investment.

Sick Leave
Employees receive 12 sick days of leave for a total of 96 hours (8 hours x 12 days) each January 1. Unused sick leave can be carried over to a maximum of 1,700 hours days). Employees hired mid-year receive a prorated amount of sick leave for the first year hired. Upon separation, 60% of accrued sick leave is deposited into your 401(a) account up to a maximum of 1,700 hours.

Holidays
Non-Union employees have one day off with pay on each of the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, the day following Thanksgiving, and Christmas.

Personal Days
Each regular non-union employee is allotted six (6) personal days with pay to be used within the calendar year. Employees hired mid-year receive a prorated amount of personal day for the first year hired.

Vacations
Employees accrue vacation eligibility for each continuous full year of service effective on the date of hire anniversary. For employee hired on or after November 15, 2012, the following schedule will apply:

Years of Service Weeks of Vacation
Upon employment* 3 weeks
After 3 years 4 weeks
After 8 years 5 weeks

*During the first year of employment with TriMet if employment is terminated the three weeks of vacation are not eligible for payout. Other than during the first year of employment, if employment is terminated, both the employee's banked vacation, and the vacation that has accrued ratably since the employee's last date of hire anniversary is eligible for payout in accordance with this policy.

Free Transit Pass
All active employees, their spouses/domestic partners, and eligible* dependents are eligible for a photo identification badge, which is honored as a bus/MAX pass on all lines of the District.
*Child dependents are eligible for a free transit pass up to age 19, or age 24 if living at home and attending school full-time.

Frequent Flyer Mileage
Frequent flyer miles (miles flown on business or resulting from a business expense) may be applied to personal frequent flyer miles.

TEI Membership
TriMet's corporate fitness center (TEI) is available to employees, and their spouse or eligible domestic partner, at five locations. Membership dues are only $13.00 per month for TriMet employees and an additional $6.00 per month for a spouse or eligible domestic partner.

NOTICE: The information contained in this document is intended solely to provide general information regarding the benefits offered by TriMet. This information is subject to change at any time.
Revised: 12/12/2023

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