Global Network Operations NOC III

1 week ago

Ashburn, Virginia, United States Zayo Group Full time
Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Global Network Operations NOC III - IPTAC who will have intimate knowledge of the Layer 2 and Layer 3 carrier networks and networking protocols and services including STP, REP, VLANs, ERP (G.8031/2) MPLS L2 / L3, DIA, VPLS, IPVPN, ISIS, BGP, OSPF, and DDOS. Zayo delivers our services over fiber to our customers, so you must also have effective Layer 1 troubleshooting skills specific to fiber links (wavelengths, light levels, and conducting OTDR testing).

Our Global Network Operations NOC III - IPTAC candidates should possess excellent communication skills, and should be able to perform in-depth troubleshooting of all network issues that arise, often communicating directly with vendor technical support and high-level customer contacts. The best candidate will possess in-depth knowledge of various vendors including Cisco, Juniper, BTI (Juniper), ALU (Nokia), Cyan (Ciena), Arbor, and Accedian.

The primary functions of a Global Network Operations NOC III - IPTAC is to perform escalated Ethernet and IP network isolation repair until resolution, and assist the IP ETH Network Control Center technicians as needed. The Global Network Operations NOC III - IPTAC performs a critical function within the team and ultimately impacts the Network Control Center's ability to meet Network Availability and Restoration commitments made to Zayo customers, thus improving the customer experience.

**NOTE: The Global Network Operations NOC III - IPTAC will primarily work on the Day or Evening Shift. However the role may be called to the work the Night Shift, occasionally.

Responsibilities
  • Technical Escalation: The primary function of the Tier III Technician will be to serve as the highest level of technical support within the NCC (Network Control Center) organization teams, serving as a technical escalation point to NCC technicians, and is responsible for engaging the vendor and high-level customer contacts when necessary.
  • Network Fault Management: The Tier III Technicians will be expected to perform fault isolation and repair on Ethernet and IP platforms, particularly on widespread outages or escalated issues by NCC and identify trends in hardware performance and configuration.
  • Project Management: The Tier III Technician is responsible for managing and completing special projects as assigned. These special projects may include (but are not limited to) network software upgrades, network audits, network configuration changes, creation of network tools & automation scripts, testing of network technologies & configurations, and other projects as assigned. The Tier III Technician will be expected to compile project plans & schedules, and regularly report on progress status. (TAC function)
  • Technical Training: The Tier III Technician is responsible for supporting and cross-training IP ETH NCC technicians, compiling training documentation and delivering training courses to technicians as needed.
  • Network Documentation: The Tier III Technician will be responsible for creating and updating network documentation and drawings. Candidates should have strong Visio and written skills.
  • Network Performance Management: The Tier III Technician is responsible for maintaining, updating performance monitoring, and management systems, including backup of network element configurations, graphing, logging and alarming. (TAC function)
  • Vendor Management: Collaborates with Operations Engineering for vendor related issues & escalations. Review Vendor Bulletins (PCNs), publish impact statements and create plans for implementation of PCNs if applicable and in the best interests of the company. Track open issues with vendors to resolution and provide regular readouts on open vendor issues and recommendations for upgrades or removal/replacement of vendor technologies. (TAC function)
  • Additional Duties as Needed: The Tier III Technician will be called upon to assist in other special duties and assistance as the business needs demand.
Qualifications
  • Bachelor of Science degree (B. S.) or equivalent from a four-year university or technical school and 5 to 8 years related experience.
  • 5-8 years of experience in the troubleshooting and repair of Ethernet & IP networks that are delivered over fiber
  • Excellent communication skills, both verbal and written
  • Great customer service skills
  • Effective problem solving and interpersonal skills
  • Basic knowledge of Microsoft Word, Excel, and Visio
  • Professional certifications (Cisco, Juniper, Nokia, Ciena, Accedian) are preferred
Base pay range: $ $37.44 /hour, commensurate with experience.

#LI-AF1

Benefits, Rewards & Wellness
  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Network and Unified Communications Engineer III

    3 weeks ago

    Ashburn, Virginia, United States Howard Hughes Medical Institute (HHMI) Full time

    About the Role:The Network and Unified Communications Engineer III is a highly experienced member of a small high-performance team responsible for designing, implementing, and providing operational support of an advanced pioneering research network in one of the world's premier Life Sciences Research Institutes. The position requires an individual to...

  • Network Engineer Deployment

    3 weeks ago

    Ashburn, Virginia, United States Meta Inc Full time

    Summary:Meta's Edge & Network Service (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production...

  • Network Engineer Deployment

    1 month ago

    Ashburn, Virginia, United States Meta Inc Full time

    Summary:Meta's Edge & Network Service (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production...

  • Lead Network Architect

    3 weeks ago

    Ashburn, Virginia, United States NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Lead Network Architect to join our team in Ashburn, Virginia (US-VA), United States (US).The Lead Network Architect...

  • Lead Network Architect

    1 month ago

    Ashburn, Virginia, United States NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Lead Network Architect to join our team in Ashburn, Virginia (US-VA), United States (US).The Lead Network Architect...

  • GSOC (Global Security Operations Center) Incident Response Manager

    1 month ago

    Ashburn, Virginia, United States KPMG Full time

    Business Title: GSOC (Global Security Operations Center) Incident Response ManagerRequisition Number: Function: Business Support ServicesArea of Interest:State: VACity: AshburnDescription:Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth...

  • GSOC (Global Security Operations Center) Incident Response Manager

    3 weeks ago

    Ashburn, Virginia, United States KPMG Full time

    Business Title: GSOC (Global Security Operations Center) Incident Response ManagerRequisition Number: Function: Business Support ServicesArea of Interest:State: VACity: AshburnDescription:Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth...

  • Senior Network Engineer

    1 week ago

    Ashburn, Virginia, United States RavenTek Inc. LLC Full time

    Job Title: Experienced Network Engineer Department: Operations - Services Reports To: Technical Program Manager Location: Remote Schedule: Monday - Friday Hours: Full-time, 40-hours/week Position Overview As an Experienced Network Engineer, you will play a key role in designing, implementing, and maintaining our network security infrastructure. You will also...

  • Senior Network Engineer

    51 minutes ago

    Ashburn, Virginia, United States C3Spectra, Inc. Full time

    Senior Network Engineer C3Spectra, IncAshburn, VA REQ:BS in Computer Science, Information Technology or related & 5 years EXPDuties:Perf high quality network systems operations, deployments, scaling, technology refresh and drive scaling of current network designs. Prepare RFP responses, deliver & KT. Build BOM conduct POC, design and lead solution...

  • Controls Engineer

    7 days ago

    Ashburn, Virginia, United States Insight Global Full time

    The Controls Engineer is responsible for overseeing and maintaining the building automation systems (BAS) in a biomedical research company. This individual will play a critical role in ensuring the efficient and effective operation of the building's heating, ventilation, and air conditioning (HVAC), lighting, access control, and other automated systems. *...

  • Controls Engineer

    1 week ago

    Ashburn, Virginia, United States Insight Global Full time

    The Controls Engineer is responsible for overseeing and maintaining the building automation systems (BAS) in a biomedical research company. This individual will play a critical role in ensuring the efficient and effective operation of the building's heating, ventilation, and air conditioning (HVAC), lighting, access control, and other automated systems. Act...

  • Network Performance Test Engineer

    3 weeks ago

    Ashburn, Virginia, United States Loginsoft Consulting LLC Full time

    Responsibilities include The entry-level position is responsible for performance stress and durability testing for in-home and small-business networking products. Leverage test and measurement tools to build and operate test environments. Perform testing activities including the development of technical test requirements test plans test execution test exit...

  • Network Performance Test Engineer

    2 months ago

    Ashburn, Virginia, United States Loginsoft Consulting LLC Full time

    Responsibilities include The entry-level position is responsible for performance stress and durability testing for in-home and small-business networking products. Leverage test and measurement tools to build and operate test environments. Perform testing activities including the development of technical test requirements test plans test execution test exit...

  • Northern Virginia expansion opportunities

    3 weeks ago

    Ashburn, Virginia, United States Digital Realty - Multi-Lingual 2023 Full time

    Digital Realty is hiring and we have openings in Data Center Engineering and Property Management roles throughout Northern Virginia. Please find a summary of our openings below, and submit an application if any of these roles are of interest to you. If there is a fit, we will reach out to discuss your qualifications and fit. Site Engineer I Digital Realty is...

  • Northern Virginia expansion opportunities

    1 month ago

    Ashburn, Virginia, United States Digital Realty - Multi-Lingual 2023 Full time

    Digital Realty is hiring and we have openings in Data Center Engineering and Property Management roles throughout Northern Virginia. Please find a summary of our openings below, and submit an application if any of these roles are of interest to you. If there is a fit, we will reach out to discuss your qualifications and fit. Site Engineer I Digital Realty is...

  • DCEO Chief Engineer 4

    7 days ago

    Ashburn, Virginia, United States myGwork LGBTQ Business Community Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.DescriptionAmazon is looking for an energetic, detail-oriented individual to join our Data Center Engineering Operations Team. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services....

  • Splunk Engineer SME with Security Clearance

    1 week ago

    Ashburn, Virginia, United States Base One Technologies Full time

    Senior Splunk EngineerPrimary Responsibilities The selected candidate will provide overall engineering, and administration in supporting a very large distributed clustered Splunk environment consisting of search heads, indexers, deployers, deployment servers, heavy/universal forwarders and Splunk Enterprise Security premuim app, spanning security,...

  • operations technology infrastrcuture administrator

    1 week ago

    Ashburn, Virginia, United States Loudoun Water Full time

    Loudoun Water is a public utility that provides water and wastewater services to customers in eastern Loudoun County (VA). We offer highly competitive salaries, a stable work environment and excellent employee benefits. We are seeking a highly motivated, team-oriented Operations Technology (OT) Infrastructure Administrator with problem solving skills needed...

  • Senior Information Systems Security Officer

    3 weeks ago

    Ashburn, Virginia, United States NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Senior Information Systems Security Officer (ISSO) to join our team in Ashburn, Virginia (US-VA), United States...

  • Senior Information Systems Security Officer

    1 month ago

    Ashburn, Virginia, United States NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Senior Information Systems Security Officer (ISSO) to join our team in Ashburn, Virginia (US-VA), United States...