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Assistant Manager Production Kings Highway

3 months ago

Alexandria Virginia, United States Goodwill of Greater Washington Full time

Overview:
Exciting and diverse retail inventory management opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead your own production team while improving your community.

Responsibilities:

Essential Competencies:

  • Develops Direct Reports and Others
  • Process Management
  • Customer Focus
  • Confronting Direct Reports
  • Managing Diversity
  • Functional and Technical Skills

Key Responsibilities and Accountabilities:

  • Assists the store manager with the overall operation of the business unit.
  • Develops, coaches and trains all direct reports in the business unit.
  • Helps to create an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
  • Makes recommendations for hiring and evaluating of associates on the team.
  • Performs daily administrative/clerical functions of store operations.
  • Provides exceptional customer service to customers, to include resolving customer concerns.
  • Fulfills the duties of store personnel only if needed.
  • Models, monitors and enforces compliance with company policies, SOP's and values. Monitors sales transactions associated with purchases and ensures proper sales procedures are followed.
  • Maintains the general appearance of the store and premises according to agency standards.
  • Assists in the enforcement of store safety and security procedures and ensures safety procedures are enforced on an ongoing basis. In some stores, may act as safety captain.
  • Assists with maintaining production levels and quality of merchandise to the sales floor that reflect the standards of Push for Production (PFP) model.
  • Monitors and ensures a smooth process for all donation functions while adhering to all standard company practices and procedures.
  • Performs all other duties as assigned.

Supervisory Responsibility:
This position has supervisory responsibility for associates including Team Leads.


Qualifications:
Required

Qualifications:

  • High school diploma or equivalent plus one to three years previous management experience in retail or similar service oriented business or environment (e.g. military experience).
  • Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).
  • Ability to effectively communicate in English, both verbally and in writing in a clear manner.
  • Excellent customer service skills.
  • Personal vehicle to transport store receipts to the bank.
  • Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.
Preferred

Qualifications:

  • Associate's degree or higher.
  • Previous experience in the area of inventory movement and warehousing (preferably in a retail environment).
  • Fluency in a language other than English