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Guest Service Agent
7 days ago
Welcome to Drury Hotels
Securing a job is just the starting point. Discovering a place where you fit in is what truly counts. Your uniqueness and contributions matter at Drury Hotels. There's a spot for you both today and tomorrow.
WHAT TO EXPECT FROM US
A Lot More
Just as our guests deserve more, you also deserve to be appreciated for your efforts and individuality... and fairly compensated for all your achievements.
- Incentives - Yearly performance-based bonuses of up to $3200 (we succeed together) depending on hotel performance
- Work-life balance - Flexible schedules, paid time off, discounts on hotel stays, and complimentary room nights
- Career advancement - Guidance, cross-training, personalized development plans, leadership training, and more - with over 200 internal promotions this year
- Health and wellness - Medical, dental, vision, prescription, life insurance, disability coverage, and Team Member Assistance Program
- Retirement - 401(k) plan with company matching
- Award-winning - Recognized as one of Forbes' Best Midsize Employers
Undertakes all front desk tasks such as guest check-ins/outs, endorsing company initiatives, managing guest records, handling cash, etc. Might assist in arranging breakfast or evening food and beverage set up, including food prep, arrangement, service, and post-service cleanup. Could be requested to take on Breakfast Host/Hostess or Bartender responsibilities as needed. Upholds high standards of honesty, customer service, and hospitality consistently to foster the Drury culture among guests and team members.
Ensures top-notch guest satisfaction by offering courteous, swift, friendly service to all guests and potential guests professionally. Responds promptly and effectively to queries, requests, and complaints with a positive Service Attitude. Contributes to sustaining a positive work atmosphere consistently for our diverse team and guests.
ESSENTIAL REQUIREMENTS:
Ability to follow written and verbal instructions, communicate clearly in English, and comprehend written English. Ability to engage with the public warmly and amiably to create a welcoming environment. Ability to pay attention to details and manage multiple tasks concurrently and effectively.
Thorough understanding of Drury Hotels' guest service policies and procedures. Ability to handle cash, provide change, and operate office equipment in daily activities. Maintains cleanliness and orderliness in the front desk lobby area. Adheres to the hotel's safety and security protocols and guidelines while working efficiently to safeguard oneself, team members, guests, and the hotel. Must be open to and capable of working independently as per schedule. In certain locations, may be the sole team member on site during a shift.
Rise. Shine. Work Happy.
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