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Management Analyst, Associate
1 week ago
Respect. Equity. Accountability. Diversity...YOU
This is an EXCITING time to Join the City of Richmond We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce.
- Virginia Retirement System (VRS)
- Language Incentive
- Referral Bonus
- Tuition Assistance Program
The Department of Finance - Business Unit, is seeking a qualified candidate for the position of Management Analyst, Associate. This position provides front-line customer service, citizen assistance, and revenue processing related to City services and functions. Incumbents provide advanced-level customer service, handling both basic and escalated inquiries, as well as researching and adjusting account information.
Work may include:
- Entering data into an assigned system
- Researching and correcting account errors
- Generating and reading reports
- Creating bills
- Processing account adjustments
- Calculating and processing refunds
- Responding to phone calls, emails, and in-person inquiries; reconciling funds received
- Performing basic clerical functions such as filing, correspondence, mail sorting, etc.
This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.
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