Client Services Representative

7 days ago

Moscow, Idaho, United States Gritman Medical Center Full time

Job Description:
The Laboratory Client Services Representative works with physician offices, patients, internal customers, other laboratories and outside medical facilities.

The Laboratory Client Services Representative recognizes order, billing and LIS resulting connectivity problems and assists in finding and implementing solutions.

The CSR is competent in client relation skills, is able to learn systems quickly, using the resources on hand as well as being able to work independently in finding solutions.

The CSR consistently provides courteous service for inpatient and outpatient populations as well as physicians and other medical staff. They are responsible for the smooth and timely flow of patient information between the Lab and other hospital departments.

Day Shift. Monday - Friday.

Job Requirements:
Minimum Work Experience

Minimum two years phlebotomist and/or MA required. Previous customer service experience required. Prior experience with Laboratory Information Systems and Hospital Information Systems is highly desirable. Basic computer skills, required.

Minimum Education

College experienced preferred.

Leadership Capabilities:
May train and supervise Medical Laboratory Technician and Medical Technologists.

Functional Demands:
Population Served

Neonatal, pediatric, adolescent, adult, and geriatric.

Physical Demands

Lifting:
Occasional-Maximum of 44 lbs. from floor to knee, 1 x day. Frequent-none. Items lifted-20 liters of water.

Transfers:
Max assist transfer from chair to floor, 1 x month

Push/Pull:

Moderate force required to push down centrifuge and to push equipment up to 3 feet, several times a day.


Carry:
Up to 5 lb. phlebotomy tray 300 + feet

Fine Motor:
Very high degree required to use syringes, microscopes, computers, etc...

Computer:
Intermittent use required.

Standing:
Up to 30 minutes at one time and 7 hours in one day.

Sitting:
Up to 15 minutes at one time and 3 hours in one day

Kneeling:
Up to 1 minute at one time and 2 minutes in one day

Crawling:
Up to 1 minute at one time and 2 minutes in one day

Stooping:
Up to 5 minutes at one time and 2.5 hours in one day

Driving:
None

Climbing:
Up to 2 minutes at one time and 60 minutes in one day

Other:
Must be able to accurately visualize all colors.

Environmental Conditions

Location:
Inside

Exposure:
Constant exposure to wet conditions from hand washing and solutions. Frequent exposure to noise from centrifuges, telephones, computer printers and laboratory equipment. Constant exposure to toxic or caustic chemicals in laboratory reagents. Constant exposure to biohazardous materials from patient specimens, including blood, urine, stool, CSF and other body fluids. Occasional exposure to fumes from staining reagents and body fluids.

Required protective equipment:
Laboratory coat required, either personal or hospital supplied. Gloves required for all specimen collection and processing. Safety goggles or safety shield required for specimen processing. Closed-toed shoes required.

OSHA Category:
Class I High Risk

Essential Functions:
Field multiple telephone inquiries regarding multiple areas of the laboratory.

Maintain/ edit recurring lab order database and supporting documentation.

Resolve various laboratory billing issues - Request credited charges, bill adjustments and obtain missing information as needed.

Knowledge of medical & laboratory tests.

Familiar with testing performed at our reference laboratories and is able to research and provide appropriate information regarding testing availability.

Assist with inpatient/ outpatient inquires.

Troubleshoot problems using multiple computer functions. Including, LIS and HIS.

Displays thorough knowledge of specimen requirements and/or where to obtain information. Resolves specimen problems with client, documenting solution and follow up to ensure appropriate timely testing.

Records issues to be used to identify trends in order to improve our laboratory services and to identify areas where client education may be needed.

Verbal orders are accurately recorded. Follows procedures to obtain signature verbal order. Obtains ICD10 Codes in order to facilitate the billing process.

Ensures results are appropriately phoned and/or faxed based upon order. Telephones critical values in accordance with lab critical value policy.

Obtains missing information. Specimen collection information is provided to patients or clients as needed.

  • Patient Service Representative

    7 days ago

    Moscow, Idaho, United States University of Idaho Full time

    Position Title: Patient Service Representative Department: Student Benefits, Health & Wellness Location: Moscow Position Overview: Looking for a team player to join our patient service representative division Providing top-notch customer service to patients Collaborating with health and wellness departments Ensuring revenue management through efficient...

  • Business Development Representative

    3 weeks ago

    Moscow, Idaho, United States Emsi Burning Glass Full time

    Business Development Representatives are responsible for generating new sales opportunities and adding qualified leads to the sales funnel. This role is responsible for prospecting, following up, and passing on qualified leads to account executives who will convert them into new customers/sales. As an important conduit to introducing potential clients to our...

  • Associate Coordinator, Partnership Services

    3 weeks ago

    Moscow, Idaho, United States teamworkonline Full time

    Idaho Vandal Sports Properties is LEARFIELD's local, dedicated entity representing the University of Idaho. In complete collaboration with the university, this team is committed to extending the affinity of the University's brand to businesses and corporations of all sizes looking to align with the undeniably loyal and passionate collegiate sports fan...

  • Associate Coordinator, Partnership Services

    4 weeks ago

    Moscow, Idaho, United States teamworkonline Full time

    Idaho Vandal Sports Properties is LEARFIELD's local, dedicated entity representing the University of Idaho. In complete collaboration with the university, this team is committed to extending the affinity of the University's brand to businesses and corporations of all sizes looking to align with the undeniably loyal and passionate collegiate sports fan...

  • Guest Services Staff

    7 days ago

    Moscow, Idaho, United States University of Idaho Full time

    Posting Details Classification Information Posting Number STH002087P Employee Category Student/Temporary Position Information Position Title Guest Services Staff Location Moscow Division/College Auxiliary Services-MID Department Administrative Operations FLSA Status Overtime Eligible Pay Range $12.50 per hour Full Time/Part Time Part Time Work Schedule...

  • Psychologist, Coordinator of Mental Health Services for Student Athletes

    3 weeks ago

    Moscow, Idaho, United States University of Idaho Full time

    Posting Details Position InformationPosting NumberF001185PInternal Posting?Recruitment TitlePsychologist, Coordinator of Mental Health Services for Student AthletesAdvertising Pay Range$85,000 annually or higher commensurate with experienceLocationMoscowPrimary Division/CollegeStudent Affairs Primary UnitCounseling and Mental Health Center Employee...

  • Psychologist, Coordinator of Mental Health Services for Student Athletes

    1 month ago

    Moscow, Idaho, United States University of Idaho Full time

    Posting Details Position InformationPosting NumberF001185PInternal Posting?Recruitment TitlePsychologist, Coordinator of Mental Health Services for Student AthletesAdvertising Pay Range$85,000 annually or higher commensurate with experienceLocationMoscowPrimary Division/CollegeStudent Affairs Primary UnitCounseling and Mental Health Center Employee...

  • General Counsel

    7 days ago

    Moscow, Idaho, United States InsideHigherEd Full time

    The University of Idaho (U of I) invites applications for the position of General Counsel. This University-wide leadership position reports directly to the President. The General Counsel is the chief legal officer, who provides professional and authoritative legal advice and consultation relating to University matters, as well as the U of I's chief...

  • International Transfer Specialist

    3 weeks ago

    Moscow, Idaho, United States University of Idaho Full time

    Position Details Position InformationInternal Posting?Posting NumberSP004136PPosition TitleInternational Transfer SpecialistDivision/CollegeVice Provost for Strategic Enrollment ManagementDepartmentRegistrar's OfficeLocationMoscowPosting Context Statement Position OverviewAct as primary representative regarding international evaluations, international...

  • International Transfer Specialist

    1 month ago

    Moscow, Idaho, United States University of Idaho Full time

    Position Details Position InformationInternal Posting?Posting NumberSP004136PPosition TitleInternational Transfer SpecialistDivision/CollegeVice Provost for Strategic Enrollment ManagementDepartmentRegistrar's OfficeLocationMoscowPosting Context Statement Position OverviewAct as primary representative regarding international evaluations, international...

  • SSS-TRIO Web Communications and Event Specialist

    7 days ago

    Moscow, Idaho, United States University of Idaho Full time

    Position Details Position Information Internal Posting? Posting Number SP004455P Position Title SSS-TRIO Web Communications and Event Specialist Division/College Vice Provost for Strategic Enrollment Management Department Academic Support Programs Location Moscow Posting Context Statement Position Overview Reporting to the Associate Director for Student...

  • Archivist

    7 days ago

    Moscow, Idaho, United States Alturas Analytics, Inc Full time

    Archivist Position at Alturas Analytics, Inc.Alturas Analytics, Inc. is seeking a highly organized and detail-oriented full-time Archivist to join our team in beautiful Moscow, Idaho.Join us to be part of our welcoming community and enjoy training and development opportunities.Benefits:Relaxed yet professional work environmentOpportunities for growth and...

  • Executive Assistant to CCO

    7 days ago

    Moscow, Idaho, United States Teleperformance Full time

    OverviewAbout Our Company and Job RoleJoin our team at Teleperformance, a leading global digital business services company dedicated to helping top brands enhance their operations efficiently and sustainably. Our diverse workforce of over 410,000 individuals across the globe enables us to make a positive impact on our communities, clients, and the...

  • Leader In Training

    3 weeks ago

    Moscow, Idaho, United States tapwage Full time

    Job DetailsDescriptionSummaryAt Buckle, we target fashionable, friendly, energetic individuals who thrive in a competitive culture. As a Leader in Training, you'll become a valuable contributor to the retail team by driving sales and developing relationships, while building your resume and growing in your career. You will also be working directly with the...

  • Senior Python Developer

    4 weeks ago

    Moscow, Idaho, United States Improvado Full time

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology.Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...

  • Senior Python Developer

    3 weeks ago

    Moscow, Idaho, United States Improvado Full time

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology.Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...

  • Print Center Specialist

    1 week ago

    Moscow, Idaho, United States University of Idaho Full time

    University of Idaho Print Center Specialist Moscow , Idaho Apply Now This job was posted by : For more information,please see: rr University of IdahorrPrint Center Specialistrr Location:Moscowrr Division/College:University Communications & Marketingrr Employee Category:Classifiedrr Pay Range:\$16.00 per hour or higher commensurate with experiencerrFTE:1rr...

  • Psychologist

    1 month ago

    Moscow, Idaho, United States University of Idaho Full time

    Posting Details Position InformationPosting NumberF001193PInternal Posting?Recruitment TitlePsychologistAdvertising Pay Range$85,000 annually or higher commensurate with experienceLocationMoscowPrimary Division/CollegeStudent Affairs Primary UnitCounseling and Mental Health Center Employee CategoryFacultyClassification Group TitleClinical FacultyPosition...

  • Psychologist

    3 weeks ago

    Moscow, Idaho, United States University of Idaho Full time

    Posting Details Position InformationPosting NumberF001193PInternal Posting?Recruitment TitlePsychologistAdvertising Pay Range$85,000 annually or higher commensurate with experienceLocationMoscowPrimary Division/CollegeStudent Affairs Primary UnitCounseling and Mental Health Center Employee CategoryFacultyClassification Group TitleClinical FacultyPosition...

  • Head of School/Principal

    7 days ago

    Moscow, Idaho, United States St Marys Catholic School Full time

    St. Mary's Catholic School (aka St. Mary's Parish School) is seeking an educational and institutional leader to implement our mission, vision, and strategic plan. The Head of School/Principal (HOS) is ultimately responsible for the overall success of the school and will report to the Pastor and Diocese Superintendent. This position is open immediately for...