Customer Service Representative

6 days ago


Seattle, Washington, United States Providence Health & Service Full time

Customer Service Representative Schedule:

FTE 1.0, Day, RemoteThis job is responsible for ensuring that patient, physician and third party requests and questions regarding medical billing issues are addressed and resolved in a prompt, courteous and comprehensive manner in accordance with SHS policies and procedures.

In addition, the customer service representative functions as a payor team member to facilitate maximum cash flow and reimbursement for the hospitals by following up on unpaid balances.

Providence caregivers are not simply valued - they're invaluable.

Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect.

Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:
Medical terminology and medical coding training in an accredited school.
Or equivalent on-the-job training in a hospital patient services role.

Two years:
Experience in customer service

Preferred Qualifications:
Experience in a call center environment.

Why Join Providence?Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits.

Changes in benefits, including paid time-off, happen for various reasons.

These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

Apply Today Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

About ProvidenceAt Providence, our strength lies in Our Promise of 'Know me, care for me, ease my way.' Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others.

We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.

As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.
About the TeamProvidence Swedish is the largest not-for-profit health care system in the greater Puget Sound area.

It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound.

Whether through physician clinics, education, research and innovation or other outreach, we're dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.


Requsition ID:

288133Company:
Swedish Jobs

Job Category:
Customer Service

Job Function:
Administration

Job Schedule:
Full time

Job Shift:
Day

Career Track:
Admin SupportDepartment: 3900 SS Cust SvcAddress: WA Seattle 1730 Minor Ave

Work Location:
Swedish Metropolitan Park East-Seattle

Pay Range:
$ $37.06

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

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