Loss Prevention Officer

2 weeks ago

Virginia Beach Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

Job Advertisements:
Looking for a part time Loss Prevention Officer to work weekends and an occasional weekday. Shifts vary and average work hours are around 24 a week.

Overview:


Search for, respond to & handle any security problems, issues, concerns & disaster emergency situations in accordance with all policies, procedures & regulations to ensure the safety & security of the property's assets, guests, & fellow associates.


Responsibilities:

Responsibilities of Gold Key|PHR hourly Associates:

  • Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
  • Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
  • Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
  • Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, "The Keys to Making it Right."
  • Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
  • Use your tools. Use the approved tools and checklists to complete assigned tasks.
  • Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
  • Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
  • Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

Support the Team:
Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

  • Other duties as assigned.
  • The primary focus of the position is to provide a safe and secure environment for guests and associates by preventing or reducing Loss Prevention risks through patrols, audits and interaction with Property Management and staff.
  • Patrol all areas of the hotel/resort property including parking lots and reports on condition of the asset.
  • Supports the MOD by responding to incidents including: eviction, injury, bad behavior, missing property, property damage.
  • Document a concise security report on a daily log including incidents of theft, accidents and safety violations, losses of property or personal injury to guest or employee.
  • Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of actions, notify appropriate authorities.
  • Maintain calls for service and prompt calls at the property to ensure that guest are taken care of during times that housekeeping and engineering are not on property.
  • Provide the Loss Prevention Supervisor the needed information for the nightly security report, including but not limited to: guest incidents, lighting, safety issues, asset protection, conditions of the property, and inventory levels for housekeeping closets.
  • Maintain a professional and composed demeanor during stressful situations, always treating guests respectfully with a high level of customer service.
  • Creation of work orders to correct any safety/standards issues for Operations to address.
  • Respond quickly and calmly to emergency situations.
  • Enforce rules for non-guest or solicitors at the property based on the policy.
  • Completes all other duties as assigned

Qualifications:
Type Qualification

Education High school diploma or equivalent required

Experience Minimum 1 year prior experience in loss prevention or related security experience preferred.

Skill Valid vehicle operator's permit to drive security vehicle.

Skill Ability to tolerate high noise conditions on in-facility tours and exposure to weather conditions on outside tours.

Skill Courteous manner in dealing with public.

Skill Valid CPR & First Aid certification required. Must be maintainted and provided to HR annually.

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