Patient Navigator

Patient Navigator

Are you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.

Our core values are the foundation of who we are:

• People First mindset where we honor our colleagues and patients
• Striving for Excellence in our work each day
• Can Do approach where we roll up our sleeves in response to opportunities and challenges

In addition to a rewarding career, as a full-time employee, you will have access to the following employer/employee paid benefits:

Full Time:

• Medical, Dental, Vision
• Robust earned paid time off program (PTO)
• 401k match
• Various Life Insurance Options
• Short- and Long-Term Disability (Not applicable for school-based employees)
• Federal Loan Forgiveness Program (available on eligible on roles)
• HealthJoy - no cost medical and mental health online resources available Day 1 (coverage extends to family members living in the same household)
• Tuition & Professional Development Assistance

If you value the people around you, strive to be the best version of yourself and have a can do mindset, then Signature Health could be the best place for your next career. Read below on how you can make a difference in our community and apply today

SCOPE OF ROLE

Reporting to the Program Manager, Patient Navigation, the Patient Navigator is responsible for providing an exceptional experience for new and returning SH patients, as well as other vulnerable patient populations such as patients recently discharged from an inpatient setting. The Patient Navigator is responsible for ensuring patients have support in overcoming barriers that may prevent engagement, act as a primary point of contact, and provide thorough explanation, coordination and linkage to needed medical and behavioral health services. The Patient Navigator is expected to positively impact the patient attrition rate of these patient populations while on-going provider/clinician relationships are being developed.

HOW YOU'LL SUCCEED:

• Effectively establish positive and supportive relationships with patients by phone by providing resources, addressing dissatisfaction, advocating and resolving barriers to care.
• Provide a comprehensive explanation of the breadth of services provided at Signature Health, including Primary Care, Behavioral Health, Dental and Pharmacy.
• Document all patient encounters in the EHR in a timely manner while thoroughly recording billable interventions utilized.
• Work collaboratively with patient's care teams, once established, to ensure quality integrated care.
• Consistently meet expectations for productivity, including hours of billable services provided, number of patient outreach attempts, and a demonstrated positive impact on patient retention.
• Ensure excellent attendance with minimal unplanned time off/call-offs.
• Facilitate referrals as appropriate based on the patient's expressed needs and preferences, as well as is needed to overcome financial and transportation related barriers to care.
• Ensure all patient registration items, required data and documents are consistently and accurately captured and updated as needed in the EHR.
• Accurately schedule all of Signature Health's available services while ensuring provider/clinician schedules are effectively managed.
• Proficient in Epic, our EHR, and other platforms necessary to complete assigned tasks.
• Demonstrate dependability, patience, kind and professional communication, and willingness to assist colleauges.
• Protect patient confidentiality and right to privacy by adhering to HIPAA regulations at all times.

KNOWLEDGE & EXPERIENCE:

• High School diploma required. Associates degree in a related field preferred.
• Two years of experience in a behavioral health environment or equivalent education required.
• Experience working within and EHR preferred. Epic experience a plus.
• QMHS, Peer support, advocacy or other direct patient service experience preferred.
• Verbal and written fluency in Spanish and English a plus.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Possible exposure to blood borne pathogens while performing job duties.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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