Supervisor - Case Mgmt

2 weeks ago

Milwaukee, Wisconsin, United States Maximus Services, LLC Full time

Description & Requirements

Ready to do something greater? We play a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve.

Our people make Maximus.

The Case Management Supervisor is responsible for supervising, evaluating, training, developing, and counseling case management staff.

Essential Duties and Responsibilities:

  • Ensure contractual obligations are met by identifying, recommending, and/or developing quality improvement strategies through the evaluation of staff performance standards and project performance measures.
  • Identify training needs and development opportunities for subordinates.
  • Develop work schedules and assign duties to subordinates to ensure efficiency.
  • Discuss job performance concerns with subordinates to identify causes and issues and work closely with the Human Resources department on resolving problems.
  • Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Evaluate subordinates' job performance and recommend appropriate personnel action.
  • Ensure compliance with the company Wage & Hour policy, including ensuring nonexempt employees get their rest & meal breaks.
  • Comply with all company required policies, procedures and processes including but not limited to required training.
  • Evaluate systems and data to improve quality control and process improvements.
  • Conduct process improvement utilizing project reports.
  • Report issues, problems, and concerns to management.
  • Ensure work with customers is executed in a caring and respectful manner and with due understanding of and consideration for their unique circumstances.
  • Perform other duties as assigned by management.
Minimum Requirements

Minimum Requirements:

  • Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
  • Minimum two (2) years supervisory experience in case management; automated data systems; working with disadvantaged populations.
EEO Statement

Pay Transparency
- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

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