Front Desk Supervisor

2 weeks ago


Maitland, Florida, United States Aimbridge Hospitality Full time
Job Summary:

The Front Desk Supervisor plays a key role in supporting the Front Desk Manager and ensuring exceptional service to all guests from check-in to check-out.

Qualifications:
  • Minimum 1-2 years experience in the hospitality industry.
  • Marriott background is a plus.
  • Prior supervisory experience is preferred.
  • Ability to communicate effectively and handle challenging situations calmly.
  • Demonstrate proactive behavior and problem-solving skills.
  • Proficient in financial data analysis.
Responsibilities:
  • Maintain consistent attendance following hotel standards.
  • Ensure compliance with hotel policies for efficient operations.
  • Lead by example in guest interactions.
  • Handle room reservations and special requests promptly.
  • Supervise daily Front Office activities and communication.
  • Manage guest messages and packages efficiently.
  • Stay informed about rates, promotions, and hotel groups.
  • Assist in emergency procedures and ensure guest satisfaction.
  • Support training of new associates and ongoing staff development.
Property Details:

Located in the vibrant Maitland Center area, Sheraton Orlando North offers a smoke-free environment with modern amenities and easy access to major routes.

Guests can start their day with a convenient in-room coffee setup or unwind on the balcony. Each room features a flat-screen TV, work desk, and private bathroom.

Facilities include a fitness center, outdoor pool, hot tub, and versatile event spaces.

Company Overview:

Discover exciting career prospects at Aimbridge Hospitality. As a renowned leader in hotel management, our extensive portfolio includes 1,400 properties in diverse locations across the globe.

With a team of 60,000 dedicated professionals, we are committed to delivering exceptional guest experiences while achieving outstanding outcomes. Join us at Aimbridge Hospitality and unlock a world of opportunities.

Benefits:
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


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