Senior Business Consultant, Internal Consulting Group

7 days ago

Memphis, Tennessee, United States First Horizon Full time

Location:
On-site, Memphis TN

Summary

Provide strategic consulting, process improvement, and technology solutions to internal bank partners responsible for high impact, customer-facing processes.

Key Responsibilities Include

Initiates cross-functional review of processes, analyzes data, develops and communicate insights, and recommends solutions to help our associates serve our clients even more effectively by streamlining and simplifying core processes
Establish relationships with key stakeholders and owners of high impact, customer-facing processes to understand their needs and develop tailored solutions
Coordinate project management resources, subject matter experts, outside consultants (as applicable), process owners, business leaders and other key stakeholders to deliver results
Utilizing data analytics techniques, analyze large datasets, develop hypotheses, identify trends, and draw insights to develop actionable recommendations
Utilize Lean Six Sigma and other similar methodologies to identify improvement opportunities and solve complex problems
Manage multiple projects simultaneously while meeting deadlines and budget constraints
Develop change management and communication plans as appropriate
Monitor industry trends / developments staying abreast of changes to market or key competitors
Communicate status, findings, and key actions to process owners and executive management

Competencies/Skills:
Strong leadership
Superior ability to communicate, collaborate effectively, and deliver results in a matrixed environment
Ability to summarize results and decisions in a concise manner across varying stakeholders
Outstanding influencing skills
Excellent strategic thinking skills
Strong analytical skills and high learning agility
Excellent project management skills and ability to work on multiple projects simultaneously
Process improvement skills
Strong knowledge of the roles of other functions (Sales, Marketing, Operations, IT, Treasury Management, Credit, Risk, Legal & Compliance) and how to optimize the partnership with each function
Experience

Bachelor's degree in Finance, Accounting, Business or related field; MBA preferred
10+ years of relevant experience in commercial or retail banking
Process improvement experience; Lean Six Sigma certification preferred
About Us


First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.

With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States.

Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S.

First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S.

Bank.

Benefit Highlights

Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match

More Corporate Diversity Commitment:We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve.

We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Follow Us

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)
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