Customer Support Representative

2 weeks ago

Coppell, Texas, United States Computer Task Group Full time
:

CTG is seeking to fill a Print Customer Support Representative opening for our client in Coppell, TX.

Location: Coppell, TX (onsite)

Duration: Ongoing contract

Work Hours: 10am - 7pm M-F to support customers in Pacific Time zone

Duties:

  • Primary resource for advice for all document production needs of the Client including inquiry and escalation - includes digital print solutions as well as litho/web printing
  • Manage Customer relationships for specific customer base, working with and advising document owners to meet document production needs in a cost effective manner
  • Promote the print services of the company - identify and develop digital document opportunities
  • Print Job Management:
    • Price, co-ordinate and manage print projects as required
    • Interface with preferred suppliers, internal/external as required
  • Manage the various process requirements such as:
    • Document production quote process
    • Proof exchange
    • Delivery date follow up
    • Ensure appropriate documentation is available for audit purposes
  • System Administration:
    • Provide system administration support for the forms management solution implemented for the client

Skills:

  • Ability to demonstrate excellent interpersonal skills
  • Demonstrate ability to communicate effectively (both written & in person) to articulate document strategy
  • Demonstrate ability to network with colleagues to share and deliver benchmark solutions
  • Demonstrate ability to deliver to deadlines
  • Demonstrate ability to function effectively at all levels of the business
  • Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office
  • Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements
  • Demonstrate ability to manage multiple tasks in fast paced environment
  • Ability to demonstrate creativity & strong negotiation skills
  • Ability to demonstrate organizational skills
  • Experience in working autonomously.

Experience:

  • Preferred (3) years of print industry experience Customer Service
  • Preferred three (3) years in a customer relationship role
  • Experience in print sales or price estimation and/or familiar with document production techniques
  • Direct Mail Experience helpful
  • Experience with print shop job scheduling
  • Valid driver license
  • Print procurement experience

Education:

  • Minimum: High School Diploma or Equivalent
  • Preferred: Associates Degree

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at or . Kindly forward this to any other interested parties. Thank you

About Us:

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

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