Performance Improvement Manager

2 weeks ago

Baltimore, Maryland, United States HH MedStar Health Inc. Full time
General Summary of Position


Provides leadership of improvement projects from current state assessment and future state design through implementation, benefits realization and sustainable transition to the business owner.

Serves as a PI subject matter expert and facilitator of projects consistent with the strategic improvement roadmap.

Supports sustainability and a culture of continuous improvement by providing training, coaching, and modeling of PI methods and tools for operational teams.

Practices sound change management approaches to engage and lead teams, while developing sustainable relationships with project stakeholders.

Primary Duties and Responsibilities

PI Project Leadership:
Applies a structured problem-solving framework to collaboratively define and resolve complex business problems from project conception to solution development, sustainment of results, and transition to operational ownership

PI Project Leadership:

Conducts current state assessments including performance analyses, job analyses, task analyses, workflow analyses, process maps, time studies, and assessments of environmental characteristics at the front line.

Synthesizes findings to determine performance gaps, team gaps, organizational gaps, obstacles, workarounds, best practices, and benchmarks

PI Project Leadership:
Develops meaningful KPIs and measurement systems to baseline current performance and measure quantifiable improvement. Uses both lagging and leading indicators to characterize, troubleshoot and support sustainable change to business processes

PI Project Leadership:

Uses knowledge in advanced PI concepts and tools to develop future state value stream designs to achieve performance goals.

Clearly articulates recommendations along with pros and cons to executives and process owners in support decision making and change

PI Project Leadership:
Teaches and facilitates project teams in application of PI methodologies and tools

PI Project Leadership:
Facilitates and leads workshops (e.g. 5S, RPIW, visioning/future-state design), as well as development of daily management systems and front-line improvement with operational leaders

PI Project Leadership:
Establishes a strong project foundation through creation and collaboration with sponsors and the team on planning documents, including project charters, project plans, team structures, work breakdown structures, etc

PI Project Leadership:
Incorporates sound change management strategies into project plans based on thorough stakeholder and organizational assessments. Leverages industry best practice change management methods and tools

PI Project Leadership:
Proactively manages and communicates risks and barriers, manages transition of new processes, drives and communicates results, and celebrates successes

PI Project Leadership:

Applies critical thinking to conduct in-depth analyses (as necessary), including data collection, validation, analysis, and synthesis to unlock actionable insights.

Clearly and succinctly explains and presents performance-related data and trends to stakeholders

PI Project Leadership:
Demonstrates comfort with ambiguity and can synthesize clarity and create direction from assessment of a complex situation with limited guidance

Engagement Leadership:
Develops relationships of trust, collaboration and influence with project sponsors, process owners and frontline staff

Engagement Leadership:
Develops and leverages influential relationships at every level of the organization to promote change. Able to influence others based on an understanding of their position, a recognition of the business needs, and the ability to provide and present a sound, evidence-based rationale for change

Engagement Leadership:

Navigates contracting meetings to establish common understanding of the problem to be solved, wants and offers, roles and responsibilities, and agreement on charter, next steps and sustainability plan.

Minimum Qualifications

Education

  • Bachelor's degree in Business, Healthcare, Industrial Engineering, Healthcare Systems Engineering, Public Administration or related field required and
  • Master's degree preferred
Experience

  • 5-7 years 7 years of increasingly responsible project management, consulting, performance improvement or relevant professional experience. Experience in leading large performance improvement initiatives. Demonstrated results in achievements in areas of experience. required and
  • Experience in complex integrated delivery network, acute care hospital or healthcare management highly preferred
Licenses and Certifications

  • LEAN certification Lean, Six Sigma Certification/Training preferred and
  • Certified Project Management Professional (PMP)-PMI Project Management certification preferred and
  • RN - Registered Nurse - State Licensure and/or Compact State Licensure Valid RN or technical license in the State of Maryland or DC for clinical applicants. required
Knowledge, Skills, and Abilities

  • Proficient in principles and practical application of performance improvement and project management methods and tools.
  • Superior analytical and problem-solving skills.
  • Exceptional ability to collaborate, influence and proactively facilitate strategic decisions at an executive level.
  • Well-versed in principles and practical application of change management methods and tools.
  • Ability to teach and facilitate project teams in application of PI methodologies and tools.
  • Demonstrated leadership and communication abilities.
  • Strong organizational awareness and emotional intelligence.
  • Excellent resilience, comfort with ambiguity and bias toward results.
Why MedStar Health?

At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered.

We live up to this promise through:

  • Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
  • Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
  • Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
  • More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health


MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research.

Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation.

As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team.

Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities.

It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees.

We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.

MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws.

If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.

#J-18808-Ljbffr

  • Sr Performance Improvement Specialist

    2 weeks ago

    Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Johns Hopkins Sightline: Unleash Your ImpactThe Johns Hopkins Sightline Business Modernization Project is more than just a job - it's a mission. We're tearing down walls to unleash the full potential of our people. Baltimore, ranked a top 2024 destination by the New York Times, is your backdrop as you join a dynamic and entrepreneurial team to reimagine the...

  • Sr. Performance Improvement Specialist

    1 month ago

    Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Johns Hopkins Sightline: Unleash Your ImpactThe Johns Hopkins Sightline Business Modernization Project is more than just a job - it's a mission. We're tearing down walls to unleash the full potential of our people. Baltimore, ranked a top 2024 destination by the New York Times, is your backdrop as you join a dynamic and entrepreneurial team to reimagine the...

  • Sr. Performance Improvement Specialist

    1 month ago

    Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Join an amazing global healthcare organization Excellent compensation package Awesome benefits, including dependent tuition reimbursement Requisition #: 630379Location: 600 N. Wolfe Street, Baltimore, MD 21287Shift: Full Time (40 hours)Day Shift: 8:00 am - 4:30 pmExempt, Pay Grade NN Position Summary:The Performance Improvement Specialist for the Johns...

  • Manager, Franchise Performance

    3 weeks ago

    Baltimore, Maryland, United States Blue Rock Search Full time

    Blue Rock Search is partnered with Subway to identify their next Manager, Franchise Performance . This mature and successful Global QSR Franchisor has substantial development ahead of them. This person will be responsible for partnering with Franchisees to help them improve and achieve success. They will set best practices, coach the team and improve current...

  • Performance Excellence_ Director_

    2 weeks ago

    Baltimore, Maryland, United States Sevita Full time

    OUR MISSION AND PERFORMANCE EXPECTATIONS Sevita is a leading specialized healthcare provider, integrating a wide range of social, community, behavioral, and rehabilitative services and supports. Founded in 1980, the company has evolved from a single residential program to a diversified national company offering an array of quality services in 40 states and...

  • Director Quality Improvement MFC

    2 weeks ago

    Baltimore, Maryland, United States MEDSTAR HEALTH Full time

    General Summary of PositionThe position is a crucial role in overseeing and directing quality improvement initiatives within MedStar Family Choice. Responsible for developing and implementing strategies to enhance the quality of care, improve health outcomes, and ensure compliance with regulatory standards. The Director collaborates with cross-functional...

  • Continuous Improvement and Logistics Engineer

    3 weeks ago

    Baltimore, Maryland, United States Johnson Controls International Full time

    Be part of the futureWe are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.What we offer:Competitive...

  • Medicare Provider Performance Enablement Lead Analyst

    2 weeks ago

    Baltimore, Maryland, United States The Cigna Group Full time

    The Provider Performance External Representative is a key member of the market that assists in the growth and development of the provider network. The External Representative is the primary conduit to the providers and the individual that represents Cigna MA. The Provider Performance External Representatives responsibilities include: Most likely to have...

  • Medicare Provider Performance Enablement Lead Analyst

    1 month ago

    Baltimore, Maryland, United States The Cigna Group Full time

    The job profile for this position is Network Operations Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Stroke Quality Improvement Nurse

    1 month ago

    Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    One organization. Countless opportunities. Eligible for $10k sign-on bonus The Johns Hopkins Hospital achieved the 2023 American Heart Association/American Stroke Association's Stroke Gold Plus Quality Achievement Award. Join us and make a differenceHybrid opportunity for a registered nurse with stroke experience who wants to work with data and quality...

  • DATA & PERFORMANCE ANALYST\tREPOST

    5 days ago

    Baltimore, Maryland, United States State of Maryland - OAG Legal Counsel and Advice Full time

    IntroductionThe Attorney General is the Chief Legal Officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the State's legal business, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials, and institutions of State Government.�...

  • Research Quality Improvement and Compliance Specialist

    2 weeks ago

    Baltimore, Maryland, United States University of Maryland, Batlimore Full time

    The University of Maryland, Baltimore Marlene & Stewart Greenebaum Comprehensive Cancer Center (UMGCCC) is seeking a full-time, exempt Research Quality Improvement and Compliance Specialist within the Clinical Research Management Office. The Specialist is responsible for the management of all regulatory and compliance matters related to a caseload of...

  • Research Quality Improvement and Compliance Specialist

    2 weeks ago

    Baltimore, Maryland, United States University of Maryland, Batlimore Full time

    The University of Maryland, Baltimore Marlene & Stewart Greenebaum Comprehensive Cancer Center (UMGCCC) is seeking a full-time, exempt Research Quality Improvement and Compliance Specialist within the Clinical Research Management Office. The Specialist is responsible for the management of all regulatory and compliance matters related to a caseload of...

  • Nurse Manager

    2 weeks ago

    Baltimore, Maryland, United States University of Maryland Medical System Full time

    Job DescriptionGeneral SummaryUnder general administrative direction, the Ambulatory Nurse Manager is accountable for the delivery of patient care services which supports the strategic plan of the organization and achieves clinical, financial and service quality objectives in a hospital-based practice. This role is accountable for the quality of clinical...

  • Division Manager

    2 weeks ago

    Baltimore, Maryland, United States Complete Staffing Solutions Full time

    The General/Division Manager oversees all matters related to collection and/or post-collections operations, represents the Company to customers, vendors and municipal customers and other external stakeholders, and drives change management initiatives to introduce and sustain new processes that contribute to the growth and durability of the Business...

  • Utilization Management Specialist

    4 weeks ago

    Baltimore, Maryland, United States MEDSTAR HEALTH Full time

    General Summary of PositionJob Summary: MedStar Health is looking for a Utilization Management Specialist to join our team We are looking for someone with knowledge of databases and business software applications, as well as critical thinking and problem-solving skills. The Utilization Management Specialist will support the concurrent and retrospective...

  • Manager, Budget

    2 months ago

    Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Responsible for coordinating the preparation of the annual operating budget and providing advice and information to all levels of management on financial and budget matters. The ideal candidate will possess strong analytical skills, leadership abilities, and a commitment to excellence. This role offers the opportunity to lead a team, drive process...

  • Engineering Manager

    2 weeks ago

    Baltimore, Maryland, United States F-o-r-t-u-n-e Personnel Consultants of Troy (FPC-Troy) Full time

    The Plant Engineering Manager is responsible for leading, planning and coordination of engineering activities at the production plant.Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.ResponsibilitiesResponsible for achieving and maintaining safety goals relative to the...

  • Change Management Lead

    3 weeks ago

    Baltimore, Maryland, United States Cynet Systems Full time

    Job Description: Pay Range $80hr - $90hr Responsibilities: Develop, manage, and execute the Change Management project plan. Execute project plan activities and deliverables to meet desired objectives and deadlines, adhering to project scope, budgets, and resource planning. Perform foundational analysis and develop change management and strategic...

  • Program Manager

    1 month ago

    Baltimore, Maryland, United States Danfoss USA Full time

    Program Manager - HRIS / HR Shared Services (Remote)Requisition ID: 39080Job Location(s):Baltimore, MD, USCambridge, MA, USChicago, USDetroit, USDallas, USMilwaukee, WI, USEden Prairie, MN, USPhoenix, AZ, USHouston, USLouisville, KY, USDenver, USMexico City, MXMonterrey, MX Job DescriptionAs a Program Manager within the HR Shared Services organization, you...