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Apprentice 1

1 month ago

Des Moines, Iowa, United States Principal Financial Group Full time

What You'll Do:

This role is part of our Apprentice Program and is an education-focused entry to a career at Principal by developing apprentices toward specific business needs. As an Apprentice 1 you will develop the skills necessary for success in an entry-level role. All apprentices gain hands-on experience through placement on a team, receive technical training, and contribute to our mission of empowering financial well-being for customers. In an effort focused on development, apprentices will also receive wrap-around services like coaching, mentoring and workshops intended to help them grow and develop as professionals, learn about career opportunities at Principal, and build their business and financial acumen.

This role is designed to provide a holistic learning experience for motivated individuals who seek to start their corporate career without a required 4-year degree. Assuming successful on the job learning and performance, apprentices typically move into non-apprentice roles after 12 months.

As an Apprentice within our Group Administration Contact Center, youll be making a difference every day. Your day will be filled with answering customers inquiries from both internal and external customers (employer administrators, agents, and employees) related to policies they have with Principal.

Here are some additional details regarding responsibilities:
  • Responsible for interacting with customers via inbound / outbound phone calls and ensuring a consistent, positive experience for Principal's customers while incorporating the established service processes in all interactions.
  • Responds and anticipates the customer's needs while navigating several systems and web applications. Understands the customer's' previous interactions with Principal in order to provide an integrated, 360 experience.
  • Builds customer relationships by providing accurate information, communicating the process effectively and solving the customer inquiries real-time.
  • Demonstrates ability to recognize when an interaction needs to be escalated for resolution. Identifies innovation solutions to improve the customer experience and identifies voice of the customer opportunities for the enterprise.
Who You Are:
  • High school diploma or equivalent required.
  • 1 year of related experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Preferred Qualifications:
  • Willingness to learn and adapt to changing business needs.
  • Demonstrate strong verbal and written communication skills.
  • Shows a track record of consistently being present and accountable.
  • Ability to follow established procedures and process information with accuracy.
  • Ability to learn how to navigate systems and applications.
  • Communicate with others using desktop applications like Office 365.
  • Demonstrate a genuine desire to assist and serve others.
  • Ability to multitask and work collaboratively in a fast-paced environment.
  • Must be able to maintain confidentiality.
  • Previous participation in a career readiness progress is a plus.
Salary Range Information:
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range:
$ $21.92 / hour

Time Off Program:
Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.

Pension Eligible:
Yes

Additional Information:
Work Environment

This role will start out as a full time, onsite opportunity with the potential for a hybrid work schedule arrangement in the future.

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, youll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the outstanding experiences, backgrounds, and talents of our employees individually and all of us together. Explore our core values, benefits and why were an outstanding place to grow your career.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window:
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Date First Posted (TTF):
5/29/2024

Latest Post Date: Careers - US:
5/29/2024

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