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Revenue Cycle Informatics Trainer

4 months ago

Waterloo, Iowa, United States UnityPoint Health Full time
Overview

Revenue Cycle Informatics Trainers serve as an integral member of the electronic health record (Epic) support team. Key responsibilities include direct training and support of end users on the registration/scheduling/billing functionality of the electronic health record. The role also serves as a liaison between IT and end users and may assist with other applications as assigned.

***There are two openings in the Waterloo/Cedar Rapids market. Must be able to travel to UPH Sites in these locations.

Why UnityPoint Health?

  • Commitment to our Team – We've been named a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members.
  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
  • Diversity, Equity and Inclusion Commitment – We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at to hear more from our team members about why UnityPoint Health is a great place to work.

Responsibilities

Client/End User Education

· Develop a complete understanding of the EHR application(s) and teach the application(s) to others

within the organization, following the standardized and best practice curriculum.

· Provide educational updates registration/scheduling/billing applications through classroom

sessions, 1:1 instruction, or using remote technology. May assist with education programs for

other end users/modules as needed.

· Assist with the development, maintenance, and implementation of training materials,

communications and procedures related to registration/scheduling/billing applications.

· Coordinate training programs with the various functional departments to achieve and reinforce

organizational goals. This may include programs specific insurance, payment collection, and

customer service.

· Participates in pre-planning and on-site support activities associated with the onboarding of new

departments

Assessment/Planning

· Assess EHR competency levels of end users and recommend action to strengthen performance

and increase efficiency.

· Interact with management to monitor effectiveness of training efforts. Monitoring may include

routine review of work queues, dashboards or other key workflows/functions.

· Participate in committees and workgroups, as needed, to address specific issues or assist in the

development of revised or new training programs.

Customer Service/Technical Support

· Provide coordination of chart correction issues within the electronic health record.

· Support the end user and IT in resolving EHR or computer related issues, which may include the

submission and/or tracking of service tickets and enhancements.

Basic UPH Performance Criteria

· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to

policies and procedures and safety guidelines.

· Demonstrates ability to meet business needs of department with regular, reliable attendance.

· Employee maintains current licenses and/or certifications required for the position.

· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

· Completes all annual education and competency requirements within the calendar year.

· Is knowledgeable of compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of administrative leadership.

Qualifications

Education:

High school or vocational school graduate.

Experience:

· Two years of revenue cycle and/or clerical experience in a healthcare setting. · Experience with electronic health record functionality.

License(s)/Certification(s):

· Valid driver's license when driving any vehicle for work-related reasons.

· Must achieve Epic credentialed trainer status for registration/scheduling/billing curriculum as assigned within 4 to 6 months of hire.

Knowledge/Skills/Abilities:

· Writes, reads, comprehends and speaks fluent English.

· Basic computer knowledge using e-mail, SharePoint, and web browsers, and Microsoft office applications including Word, Excel, and PowerPoint..

· Knowledge of medical terminology and coding diagnoses/procedures/