AWS Infrastructure Services (AIS): At AIS, we're in charge of designing, planning, delivering, and operating all AWS global infrastructure. We are the ones who keep the cloud up and running smoothly.

Join our diverse team that includes software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to help us tackle the most challenging problems in the supply chain.

Key Responsibilities:

• Prioritize and assign tasks to data center technicians and operators
• Manage diverse teams across different locations
• Develop career paths for employees and make updates in internal tools
• Recruit and train data technicians for adequate staffing levels
• Ensure efficient data center operations including queue management and hardware logistics
• Act as a subject matter expert in all aspects of data center operations
• Inspire team improvement in processes, technology, and automation
• Lead in managing large-scale events/outages
• Recommend and oversee policies to meet industry best practices and SLAs
• Maintain on-call schedules and coordinate absences
• Focus on improving the quality of services provided

A day in the life:

Being part of Amazon Web Services (AWS) means being at the forefront of technology in the world of data centers. Your role will ensure the availability and reliability of data center operations, exceeding defined service levels.

About the Team:

Why AWS? Amazon Web Services is the world's leading cloud platform, known for its innovation and reliability. Customers trust our products and services to power their businesses.

BASIC QUALIFICATIONS:

• A Bachelor's degree or 4+ years of experience in an IT-related field
• 2+ years of managing people in a technical environment
• 2+ years of experience in on-call rotations and 24/7 support environments
• 2+ years of Networking or Computer hardware experience

PREFERRED QUALIFICATIONS:

• In-depth knowledge of Linux systems administration
• Experience in Networking and cabling best practices
• Knowledge of hardware architectures and troubleshooting
• Familiarity with system management tools and client/server environments
• Technical writing skills
• Previous project management experience

Amazon is dedicated to creating a diverse and inclusive workplace. We are an equal opportunity employer that values all backgrounds and identities. For accommodations related to disabilities, please visit our website.