Inside Sales

System One is currently looking for an Inside Sales Representative for a top client in the Tarentum, PA region.

• Acquire a deep understanding of the product line to serve as a connection between customers, sales reps, and the company.
• Assess customer accounts to pinpoint enhancement opportunities that enhance the customer experience. Offer product and service suggestions based on these evaluations.
• Oversee the daily operations of the customer support department, guaranteeing service quality and performance targets are met.
• Market products and services to current customers and secure sales.
• Aid in order placement, returns, and refunds. Support the Outside Sales team.
• Represent the company to clients and visitors with professional phone and in-person interactions. Engage customers to ensure their satisfaction, provide clarification, and work on issue resolutions.

• Associate's degree in business or a related field, or equivalent practical experience.

• At least two (2) years of advancing inside sales/customer service experience in a distribution environment.
• Capable of working autonomously, good judgment and decision-making abilities, mechanical inclination, and exceptional communication skills.
• Proficient in Microsoft Office and Outlook, and previous exposure to a CRM system highly desirable.