Branch Manager l
1 week ago
Job Description
The position of Branch Manager is responsible for providing leadership and support by guiding, coaching, and scheduling branch staff; performing management duties related to branch operational activities and financial services; embracing accountability and ensuring the quality and consistency of all new account documentation and teller transactions; creating a cohesive team within the branch and across other Bank departments; assisting clients in their selection of various accounts and financial services; cross-selling the Bank's products and services; promoting business lines for new services; solving clients and operational issues, responsible for client experience and ensuring regulatory compliance.
The position of Branch Manager also requires full knowledge, skills, and the ability to function as a personal banker and a teller as staffing needs arise.
This position is also responsible for business development by making outside business development calls to sell and promote all commercial and retail products and services.
SalesCalls on potential clients and introduces appropriate bank financial products and fee-based services
Utilizes CRM system
Visits with referral sources regarding new business
Maintains awareness of and involvement in community, civic and professional activities
Determines financial needs of existing and prospective clients
Takes a pro-active lead in cultivating and maintaining the front-line sales culture for the branch
Lead front line sales initiatives including cross-selling Bank products and referring clients to other American Bank lines of business or sister companies
Promote sales and service opportunities at all levels within the branch
Ensures new client protocols are completed
Operational Functions
Accountable for all branch operations activities and ensures the quality and consistency of all work
Inform Regional Manager of all operational activities and branch management issues including but not limited to staffing, facilities, personnel, and clients' transactions
Know all functions within the branch and be able to perform duties as required including but not limited to all personal banker and teller duties
Literate in PC hardware and various software applications including Microsoft Outlook
Accountable for all functional activity including but not limited to teller outages, deposit account exceptions, facility and property upkeep, staff time sheets, safe deposit activity, ATM, vault duties and cash policy levels
Adheres to procedures and controls that are consistent with Type 1 audit standards
Responsible for authenticating the client's identity and their authorization to act on behalf of the account as stated in the account holder's signature contract prior to releasing, changing or altering any account information
Client Service
Instills a high-value, distinctive and consistent client-interaction process in the regional branches. Supports the "Make It Happen" culture
Take personal accountability for the client and maintain excellent client relations
Communicates effectively with internal and external clients
Leadership Management
Provides leadership and management of branch staff that exemplifies the Bank's values and ensures alignment with the Bank's strategic goals
Supervises, leads, and supports individual staff members
Inspires commitment from branch staff
Develops a collaborative team environment within the branch and across the Bank
Willingness to assist other branches when needs arise
Seeks creative ways to solve issues and resolve conflicts
Train and develop new team members
Evaluates, provides feed-back, coaches, and serves as a mentor to staff
Resource for personal bankers and tellers including negotiable instrument law, account opening requirements, compliance with deposit account documentation and bank policy and procedures
Conduct daily huddles
Perform other projects and duties as assigned
Experience Required
Branch Manager I
- 5 Years retail banking experience
Excellent verbal and written communication skills, ability to communicate effectively with clients and personnel at all levels of the bank
Supervisory and management skills
Client service acumen
Community involvement activities required
Knowledge of consumer and business banking products and services
Proven ability to lead a sales team to meet or exceed growth goals
Knowledge of new accounts and teller operations
Sales and referral skills
Experience in deposit account documentation
Experience in opening IRAs
Consumer lending experience helpful, but not required
Education
Bachelor's degree in business related field or equivalent work experience
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