Customer Solutions Specialist M-F 8am-5pm

1 week ago


Grand Rapids, Michigan, United States Fifth Third Bank, N.A. Full time
Come Work with Us At Fifth Third Bank

We believe in making a difference in banking, and that starts with our amazing team. Are you ready to join us? Discover a rewarding career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Join us in a dynamic call center environment where you'll propose solutions and handle accounts following guidelines to ensure company commitments are met. You'll work on resolving delinquency for various consumer accounts like auto, credit card, equity, and installment loans. Your role plays a direct part in preventing bank losses while providing top-notch customer service.

Accountable for mitigating risks, exchanging ideas, and following policies defined by Consumer Solutions leadership. Always focused on doing the right thing for customers and colleagues to create a positive customer experience. Achieve results while identifying, assessing, and managing risks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Contact bank customers via various campaigns to discuss account resolutions
  • Skip trace and conduct research to support business obligations
  • Retain customer communication records and escalate complaints when needed
  • Review performance reports and complete assigned tasks within deadlines

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
  • High school diploma or equivalent
  • Minimum one-year experience in collections, customer service, or sales
  • Excellent communication, negotiation, and attention to detail
  • Self-motivated with strong analytical and conflict management skills
  • Proficient with computer systems and Microsoft Office products

Fifth Third Bank is a top-performing bank committed to equal employment opportunities for all. Join our engaged and inclusive culture and explore a fulfilling career with us. Connect with our team for future opportunities. We're excited to welcome you to our team and help you find the right place for your career growth. Ready to take the next step?

At Fifth Third Bank, we've been redefining banking for over 150 years, making it a Fifth Third better. We value our relationships with customers and employees and offer:

  • Career development and wellness programs for employees
  • A collaborative environment where we celebrate achievements together
  • An opportunity to make a positive impact

Join us at Fifth Third Bank, where we care about you as a customer and team member. Let's grow together



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