Youth Case Manager

1 week ago

Stockton, California, United States Women's Center Youth & Family Services Full time

The Program Specialist provides intervention services to support the healing of families, individuals, and children that have experienced domestic violence, sexual assault, and the aftermath of such victimizations, including human trafficking and youth homelessness.

These services may include but are not limited to crisis intervention; support services, including peer counseling, educational classes, support groups, and case management; and after-care services.

Program Specialists work directly with Program Managers or Coordinators to ensure effective interventions for client cases and/or to address obstacles and barriers clients may be facing.

Program Specialists may focus on one area of responsibilities based on community and program needs and contract/funding source requirements.

Duties/Responsibilities:

  • Direct Services_
  • Peer counseling: provide quality, traumainformed psychoeducation and intervention in a onetoone setting to meet client needs; services may occur inperson, via telephone or teleconferencing, via incoming 24hour helpline calls, etc.
  • Advocacy: Provide quality, traumainformed advocacy to support client needs; services may include assistance with temporary restraining orders, accompanying clients to access other community resources, court accompaniment, etc.
  • Case Management: provide quality, traumainformed approaches to support clients in the development and accomplishments of goals to sustain individual and family needs; may include linking the client to peer counseling, groups and/or educational instruction, and other community resources to address housing, food insecurity, employment and/or finances, etc.
  • Group/

Class Facilitation:

provide quality, trauma-informed psycho-education and intervention, in a group setting, to meet client needs; service delivery varies depending upon both client and program/contract needs.


  • Community Engagement: represent the agency at internal and external events including, but not limited to, program partnerships, funder/contract reporting meetings, multidisciplinary team meetings, etc.; may provide educational presentations to a variety of communitybased organizations and/or partners.
  • Shelter: role model daytoday living skills including, but not limited to, meal preparation, laundry, housekeeping, and other appropriate habits; provide supervision to clients in the shelter; ensure appropriate shelter conditions including, but not limited to, cleanliness and supplies; ensure appropriate implementation of shelter procedures and/or any licensing regulations. Participate in staff rotation of backup shift coverages.
  • Street Outreach/Gateway: provides outreach services to unsheltered homeless young people, and those atrisk, throughout the county. The Program Specialist provides direct outreach, community engagement, and direct services to engage youth, build trust and rapport with them, and increase awareness of services.
  • Administrative_
  • Executes comprehensive and detailed documentation, and performs other administrative tasks, as necessary, to support both program operations and role responsibilities.

REQUIRED SKILLS/ABILITIES:

  • Must support PREVAIL's mission and be dedicated to providing safety, compassion, and respect as we educate, empower, and advocate for individuals, families and young people.
  • Ability to work effectively with individuals from diverse backgrounds and cultures, and awareness of and sensitivity to the cultures represented in San Joaquin County.
  • Ability to productively work both autonomously and as a team member.
  • Complex Problem Solving identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problemsolving skills.
  • Strong supervisory and leadership skills.
  • Ability to function well in a highpaced and, at times, stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to effectively communicate and work with key stakeholders, including but not limited to government partners, community and individual supporters, executive leadership, and Board of Directors.

EDUCATION AND EXPERIENCE:

  • Associates Degree in related field preferred.
  • At least two years of related experience preferred.
  • Fingerprint clearance is required.
  • Reliable transportation, valid California Driver's License, and proof of insurance.

PHYSICAL REQUIREMENTS:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift to 50 pounds at times.
  • Must be able to ascend and descend up to three flights of stairs throughout a typical workday.
***:

Title:
Program Specialist

Department:
Direct Services

Status:
Full-Time / Non-Exe

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