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Customer Service Associate
1 week ago
** Customer Service Associate**
June 15, 2021 Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.
is a leading provider of digital signage software and solutions. We serve fourteen (14) industries and dozens of use cases with our technology. Our SaaS platform drives business outcomes through communication with internal and external audiences.
The Customer Experience Associate will be part of a dynamic team of business development associates, solutions consultants, marketing associates and client experience agents, and will work with an exciting software product that was won multiple industry awards spanning sixteen (16) years. The software drives our SaaS model and cloud-based applications for digital signage solutions, video walls, and interactive kiosk systems.
Visit our success stories
today
Responsibilities:
Lead conference calls and webinars with clients to foster long term client relationships
Design and conduct surveys and polls for various client segments to identify pain points in the customer journey
Design, create, and implement email campaigns to keep solutions and services top of mind
Analyze client feedback
Suggest and assist in implementing process changes, pricing changes, and service delivery model changes to increase solution value and customer lifetime value (CLV)
Create quotes, orders, and invoices (and follow up on payments/receivables)
Answer client questions and directly resolve customer-side issues
Direct customer-side issues to appropriate departments where needed, while monitoring customer experience for optimal delivery
Attend trade shows and networking events to build and enhance customer relationships
Benefits include:
generous PTO, sick leave and holidays
health and dental insurance
company-sponsored travel
ongoing certification opportunities
competitive 401k match
flexible hours (no weekend/overnight shifts)
gym membership reimbursement
company-funded professional development
life insurance
short-term disability insurance
Schedule:
8 Hour Shift
Day Shift, M-F
Please note this is an in-office role
COVID-19 Precaution(s):
Remote Interview process
Personal protective masks provided and required
Social distancing in place
Virtual meetings
Sanitizing, disinfecting, and cleaning procedures in place
We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours, while practicing social distancing and safety measures.
the Mvix Interview Guide to start getting ready
We look forward to speaking with you soon
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